Regina Joyce Tolentino

Contributions to my former HR Service Associate role, at this field at-large, revolve around my essential files and records management, different software exposures and employee relations skills. I have developed strong collaboration abilities and fostered a reputation as a key contributor through customer service and communication skills.

I worked as a Remote Proctor in an International Company, duties are below:

• Support exams and other tests, virtually
• Manage more than one exam at a time
• Serve as a liaison between Operations staff and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity and other technical issues
• Log Active Interventions so they can be reported on at a Company level.
• Active interventions will be logged when one of the following actions is taken by a proctor during the examination process.

I also have an experience as a Customer Service Representative in a Online Bookstore and UK based Banking Group