Regina Joyce Tolentino

REGINA JOYCE TOLENTINO Phone: - . Email:-LinkedIn Profile: www.linkedin.com/in/regina-joyce-tolentino-a To be part of an organization where I can grow, improve, and utilize my knowledge and skills. EXPERIENCE MAY 2020 – JANUARY 2021 ONLINE PROCTOR SPECIALIST (FREELANCE), EXAMITY • • • • Virtually support exams and other tests Serve as a liaison between Operations staff and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity and other technical issues Log active interventions so they can be reported on at a Company-level Active interventions will be logged when one of the following actions is taken by a proctor during the examination process JUNE 2018 – JUNE 2020 HR SERVICE ASSOCIATE, SAP PHILIPPINES • • • • • • Serve as a primary point of contact for general HR queries in employees Assist with all onsite support of events for Asia Pacific employees Appropriately escalate issues to Tier 2 e.g. Payroll, IT, and other areas of HR Responsible for providing administrative support to employee e.g. Certificate of Employment Support adhoc projects and tasks Ensure compliance with policies and quality standards JANUARY 2017 – FEBRUARY 2018 COMPENSATION AND BENEFITS ASSOCIATE, GOFLUENT PHILIPPINES INC. • • • • In-charge of the end to end compensation and benefits tasks Assist with the end to end recruitment process from time to time Assist with administrative works e.g. flight & hotel accommodation Prepare working papers, reports and supporting documentation for audit findings MARCH 2015 – DECEMBER 2016 HR ANALYST (PROJECT-BASED), NATIONAL GRID CORPORATION OF THE PHILIPPINES • • • In-charge of the end to end compensation and benefits tasks Assist with the end to end recruitment process from time to time Assist with administrative works e.g. Employee Relation Division MAY 2014 TO FEBRUARY 2015 FINANCIAL ADVISOR, HALIFAX AND BANK OF SCOTLAND • loans In-charge of the end to end support to current and future clients regarding their bank, credit card and NOVEMBER 2013 – MAY 2014 CHAT AND E-MAIL ASSOCIATE (PROJECT-BASED), BARNES AND NOBLE • • Assist customers with complaints and questions Provide customers information about products and services, take orders, and process returns JUNE 2013 – OCTOBER 2013 COLLEGE INSTRUCTOR, STI – COLLEGE • • Responsible for preparing course materials Handle classes from 1st year to 4th year students EDUCATION- BACHELOR OF SCIENCE IN PSYCHOLOGY, CENTRO ESCOLAR UNIVERSITY SKILLS   Compensation and Benefits Administrative tasks   Data gathering Email, chat, and call handling    Google Suite Jeonsoft Payroll System Foreign Bank Customer System TOOLS    SAP MS Office Softrak Timekeeping System ACTIVITIES In my free time, I prefer to watch documentaries and reality shows about “minimalism and how scientific studies work." 2