Reeshon Capidlac

Reeshon Capidlac Technical Service Team Lead Leading teams in providing the best quality customer experience to clients resulting in worry- free, delightful, and brand-loyal customers is what I do. A selfmotivated professional who loves overcoming challenges, learning new skills, and establishing successful partnerships with project partners and clients. In the companies I worked for I am a top-rated leader with over 11 years of experience in lending, human resources, publishing, copyrights, telecommunications, and purchasing. Together, we will accomplish superior outcomes for your business. Contact Phone- Email-- Address Cebu City, Philippines Education Experience December 2020--February 2024 ( 3 years, 2 months) ECE Contact Centers | Dumaguete City, Philippines Team Lead-- Technical Email and Chat Support Led team in providing speedy resolutions on escalated tickets from tier-1 Email and Chat Support agents who are having difficulties in resolving tickets with our customers in the U.S. who are using our online lending app (Earnin). Works with the team in achieving short and long-term production goals. Attends meetings and up-trainings with leaders and managers for skills, process, and product knowledge development. November 2017--October 2020 (2 years, 9 months) SPI Technologies, Inc. | Dumaguete City, Philippines Rights and Permissions Retention Project Lead - I started as a Rights and Permissions Specialist in this company. The role Bachelor of Arts Major in Political Science involves receiving work orders from US project managers and discussing project Silliman University Additionally, the position includes assessing manuscripts for third-party content, details like scope, deadlines, and available materials via Google Drive or FTP. Each project has a dedicated spreadsheet for data management and updates. documenting permissions needed, and communicating progress to international Expertise project managers. Finally, the role entails reaching out to rightsholders for permissions and fees, and prioritizing timely and accurate project submissions with a focus on quality and cost- effectiveness. Then I got promoted to R&P Retention Team leader where I was responsible for maintaining and enhancing Customer Service Customer Retention Business Communication Data Entry Complaint Management Leadership Empathy/Emotional Intelligence Conflict Resolution Critical Thinking/Decision Making Stress Management Language English relationships with existing clients to ensure their continued loyalty and satisfaction with a company's products or services December 2015--August 2017 (1 year, 8 months) Tate Publishing Inc. | Cebu City, Philippines Corrections Supervisor I Supervise forty-eight Copy editors. Checks edited manuscripts from copy editors. Submits daily accomplishments to our main office in Oklahoma, U.S.A. Conducts monthly refresher courses for editors. Conducts interviews with applicants for editors and submits ratings to HR. August 2011--December 2015 (4 years, 7 months) Qualfon Philippines, Inc. | Dumaguete City, Philippines Customer Service and Sales Representative Takes high-volume inbound and outbound calls from customers from the United States who are having issues with their Straighttalk-branded phones. Provides direct, on-call, one-time issue resolutions to customers, and markets other Straighttalk-branded phones, products, and services. Reference Bill Castrence E. Bargamento Operations Manager. ECE, Inc Dawny June L. Ebite CEO, Spins & Interlaces Inc. Phone - Phone Email : - Email: --