Reese Dulfo

 RESURECION M. DULFO Cebu, Philippines Mobile #: - - Upwork Profile link: https://www.upwork.com/freelancers/~0191ce8278b2a863e3?viewMode=1 Skype ID: Rizadulfo _____________________________________________________________________________________ SUMMARY: Over the last 15 years, I have developed a broad range of expertise through virtual and executive assistance, chat support, life coaching, writing, data entry, online research, email management, technical support, and customer service catering the areas of eCommerce, travel, banking, Internet provider industry and knowledge-based businesses. I have earned the Top Rated Plus badge from Upwork, which means I have rendered exemplary work performance over the years. And I recently earned the Customer Service Rockstar badge from Upwork as well. I had assisted thousands of customers over the years and gone above and beyond. I can exhibit what they call "grace under pressure." EDUCATIONAL BACKGROUND Bachelor of Arts in Mass Communication – Major in Journalism | University of San Jose – Recoletos, Cebu 2000 - 2004 EMPLOYMENT EXPERIENCE Sales Coordinator/Copywriter/Admin Support | Salesbox (Remote) August 2022- November 2022 Lead formatting Create companies and tasks for the Sales Team in HubSpot Send meeting reminders and list down meeting results Manage sales pipelines Calendar management Prepare daily, weekly, and monthly reports Coordinate with the sales team daily and send reminders about their priorities Coordinate with lead generation team for send out LinkedIn responses Create LinkedIn responses to clients Manage sales dashboards and update the CRM Senior Chat and Email Support Representative | Dreambranding (Remote) June 2022- Present I recently received an offer to work for the company again part-time. I handle chat and email inquiries I monitor out-of-stock reports and high-risk orders November 2020-June 2022 Handled chat and email from all 5 online stores Managed Shopify storefront and backend by uploading bulk products, creating, and adding product descriptions, and monitoring Out of Stock (OOS) inventory and reports. Managed a team of customer service support and conducted training for new hires. Managed chargebacks, PayPal and Stripe disputes, and processed refunds Investigated High-Risk orders and contacted customers so they can provide official documents to process their orders as scheduled. Handled Out of Stock (OOS) reports and verify Shopify-Flowbot findings Client Relations Officer | Dolls and Roses UK (Remote) March 2020 – November 2020 Managed the appointments and schedules of international models and clients Handled phone calls, chats, and emails to assist clients when booking a model. Familiarized the prime areas and districts in UK and UAE. Virtual Assistant/Customer Service Supervisor/eCommerce Specialist | Many Heads Marketing (Remote) January 2018 – March 2020 Managed order processing, payment disputes, customer retentions and customer support. Managed a team of chat and email support representatives and conducted training for new hires Provided administrative support Product listing and research Content Writer | Agrawal Group of Web Writers (Remote) December 2016 – January 2019 Tasked to create web content including articles on various subjects and topics Tasked to edit photos and create designs for social media posts using WordPress, Canva and Hootsuite for post scheduling. Virtual Executive Assistant | KCB Consulting (Remote) May 2014 – November 2016 Handled administrative tasks and managed a calendar of mixed martial arts events -booking flights and ensuring flights are ticketed and confirmed with seat assignments photo searching and discussions calling and generating leads and managing a calendar of events handled the recruitment and monitor the hiring process for this client’s startup business via Indeed and Craigslist Technical Support Professional II | Stream Global Services (Office-based) November 2012 - May 2014 provided technical support assistance to customers with Internet connection issues provided troubleshooting steps via phone or chat assisted customers on modem installation and configuration provided basic troubleshooting for Windows Outlook, Internet Explorer, Google Chrome and Firefox assisted customers in setting up a wireless network provide future troubleshooting steps to customers affected by an outage Financial Representative | Convergys Phils. Corp. (Office-based March 2012 - November 2012 handled inbound calls about various bank transactions such as balance inquiries, removing temporary charges appearing on their account initiated an outbound call to merchants when customers have suspicious transactions on his/her account tasked to verifying check/cash deposits Travel Expert | Aegis People Support Phils. (Office-based) February 2009 - March 2012 tasked to book online flight, hotel and car reservations including tour packages responsible for processing ticket changes and making sure customers were catered to when unexpected flight schedule changes occurred tasked to make sure passengers/customers were informed about airline and hotel rules prior to their flights and other reservations done upsell and offered above and beyond customer service Data Analyst/Abstractor/Indexer - Innodata XML (Office-based) November 2005 – February 2009 tasked to convert hard material to online knowledge-based content tasked to abstract and index old reading materials and make them available online via public libraries in the U.S and other countries. tasked to write contents and proofed read academic materials Life Coach/Financial Adviser | Taytay sa Kauswagan Inc. (Non-government Organization) (Office-based) April 2004 - October 2005 assigned in slam areas to conduct financial coaching and assistance to micro-businesses assigned to create group of parents and conduct life coaching and seminars including parenting and relationship management tasked to conduct Sunday classes for kids ages 7-12 years old and helped them learn some basic household chores in accordance to their age. Personal References Patricia Rogers Business Development Representative Salesbox - Suzette R. Magdales Senior Editor Innodata XML -- Jedah Gallardo Lead Generation Manager Commission Express - -