Working from home while having your happy family around you is like having the best of both worlds. It's a real job that requires real people with the real sense of integrity and commitment. Over the last 15 years, I have developed a broad range of expertise through the following:
Chargeback disputes and fraud analysis
Virtual and executive assistance
Flight reservation and inquiries
Email and chat management
Customer retention
Payment and order disputes for Stripe and other payment platform
Product research and listing
Drop shipping
Virtual Reception
Schedule/Calendar management
Social Media management
Online research
Human resources
Technical support
Customer services catering the areas of e-commerce, real estate, travel (airline ticketing, car and hotel reservation), banking, entertainment, Internet and knowledge-based businesses.
My goal is to exceed customer expectations. I am looking for opportunities to build a world-class customer service from the ground up for you or your company. Through the years, I have also learned how to use these following online/web-based programs and social media management dashboards to my advantage including:
Dropified, Shopify, CommerceHQ
Ali Express, Alibaba, Amazon, E-bay
Groove, Zendesk, Re;amaze, Grasshopper, Freshsales
Salesforce, Intuit QuickBooks, Zendesk, Freshdesk
Freshcaller, Ring Central
Mailchimp
Shipstation
Junglescout, Helium10
Teamviewer, Slashtop, Zoom, Trello, Teams, Slack, Monday.com
WordPress, , Hootsuite
Canva, Adobe
Google Drive, Google Calendar
Twitter, Facebook, Instagram, Pinterest, LinkedIn
I will continue learning more skills and eventually make my own name in the freelancing industry. Everyday is a new challenge and every new challenge is an opportunity to show my worth.
"I believe, doing our best is not enough, sometimes we have to do what is required."