Reese Dulfo

Reese Dulfo

$10/hr
eCommerce | Shopify | Chargeback Dispute Investigation | Customer Retention
Reply rate:
30.43%
Availability:
Full-time (40 hrs/wk)
Location:
Lapu Lapu City, Cebu, Philippines
Experience:
15 years
About

Working from home while having your happy family around you is like having the best of both worlds. It's a real job that requires real people with the real sense of integrity and commitment. Over the last 15 years, I have developed a broad range of expertise through the following:

  • Chargeback disputes and fraud analysis

  • Virtual and executive assistance

  • Flight reservation and inquiries

  • Email and chat management

  • Customer retention

  • Payment and order disputes for Stripe and other payment platform

  • Product research and listing

  • Drop shipping

  • Virtual Reception

  • Schedule/Calendar management

  • Social Media management

  • Online research

  • Human resources

  • Technical support

  • Customer services catering the areas of e-commerce, real estate, travel (airline ticketing, car and hotel reservation), banking, entertainment, Internet and knowledge-based businesses.

My goal is to exceed customer expectations. I am looking for opportunities to build a world-class customer service from the ground up for you or your company. Through the years, I have also learned how to use these following online/web-based programs and social media management dashboards to my advantage including:

  • Dropified, Shopify, CommerceHQ

  • Ali Express, Alibaba, Amazon, E-bay

  • Groove, Zendesk, Re;amaze, Grasshopper, Freshsales

  • Salesforce, Intuit QuickBooks, Zendesk, Freshdesk

  • Freshcaller, Ring Central

  • Mailchimp

  • Shipstation

  • Junglescout, Helium10

  • Teamviewer, Slashtop, Zoom, Trello, Teams, Slack, Monday.com

  • WordPress, , Hootsuite

  • Canva, Adobe

  • Google Drive, Google Calendar

  • Twitter, Facebook, Instagram, Pinterest, LinkedIn

I will continue learning more skills and eventually make my own name in the freelancing industry. Everyday is a new challenge and every new challenge is an opportunity to show my worth.

"I believe, doing our best is not enough, sometimes we have to do what is required."

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