Redjie Mai Magbanua

Redjie Mai Magbanua Shift Supervisor Efficient professional with 7 years of experience and a proven knowledge on food and beverage operations, customer satisfaction, and back-of-the-house operations. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Consistently recognized for hard work, attention to detail, and goal achievement. WORK EXPERIENCE The Coffee Bean and Tea Leaf Philippines Shift Supervisor Quezon City | August 2022 - January 2023 ⚫ Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within. ⚫ Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns. ⚫ Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly. ⚫ Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. ⚫ Cultivated and maintained work culture through team building and positive interactions. ⚫ Interpreted work order information and specifications to plan, schedule and complete jobs precisely. Shift Supervisor Trainee Quezon City | March 2020 - July 2022 ⚫ Taught company procedures to new employees and increased progress by identifying areas of weakness. ⚫ Recommended employees for promotion and performed corrective actions to reduce misconduct. ⚫ Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. ⚫ Communicated employee, customer and workplace needs to managers. ⚫ Set performance goals for staff members and helped teams meet important deadlines. Full Time Barista Quezon City | March 2018 - February 2020 ⚫ Implemented process improvements to enhance service and store appearance. ⚫ Answered customer phone calls and appropriately addressed questions and complaints. ⚫ Followed operating instructions and troubleshot breakdowns, keeping equipment operational. ⚫ Trained new baristas on company processes and product preparation. ⚫ Maintained clean and healthy environment by following proper safety and sanitation regulations. Back of The House Quezon City | August 2015 - February 2018 ⚫ Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards. ⚫ Established standards for personnel performance and customer service. ⚫ Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary. ⚫ Coordinated kitchen workflow to optimize supply usage and preparation time. Freelancing Encoder February 2024 - February 2025 ⚫ Encoding of quarterly and annual tax schedules for SLSP, QAP, SAWT and Alphalist of Employees. - Taytay, Rizal SKILLS Customer Service Communication Skills Time Management Leadership Organization Skills Planning Guest Services Food Service Computer Literacy Encoding EDUCATION Bachelor of Science in Hospitality Management San Sebastian College Recoletos 2011 - 2015 Manila, Philippines