Rediet Chote

REDIET CHOTE CUSTOMER SERVICE REPRESENTATIVE Dedicated multichannel Support & Customer Assistance with nearly two years of experience in customer service. Skilled in handling high call volumes, resolving issues quickly, and maintaining a high level of professionalism. Strong communication, problem-solving, and multitasking abilities. Committed to delivering excellent customer experiences and contributing positively to team goals. STRENGTHS AND EXPERTISE Strong interpersonal and communication skills Good teamwork and collaboration Building and maintaining Organized pipeline and task customer relationships management Customer-Centric Approach Confidence in Outreach & Cold Communication PROFESSIONAL EXPERIENCE Customer Service Representative July 24, 2023 - February 15,2025 All in one market Handled high-volume inbound and outbound calls in a professional and friendly manner. Assisted customers with inquiries, complaints, billing issues, and product/service information. Resolved customer problems quickly while maintaining calm and empathy. Achieved strong customer satisfaction ratings and met call performance targets. Documented customer interactions accurately using CRM and call center software. Escalated complex issues to the appropriate departments when necessary. Provided clear and accurate information to ensure customers understood solutions. Followed company call scripts and compliance guidelines. Demonstrated excellent listening skills to understand customer needs. Research and documentation Dan energy , Addis Ababa Ethiopia August 1 2024- October 31 2024 Conducted targeted research on [industry or topic] to support internal projects and decisionmaking. Collected, analyzed, and organized data from various sources, ensuring accuracy and relevance. Created structured documentation and reports, including summaries, charts, and written content for internal use. Maintained organized digital files and records to support efficient information retrieval and future reference. Collaborated with team members to present research findings in clear, actionable formats. EDUCATION Hawassa University Bachelor of Electrical and computer Engineering Hawassa University Employability skill and job readiness certificate References are available on request. All in One Market Date: 26 February, 2025 Address: Addis Ababa, Ethiopia To Whom It May Concern, This is to certify that Ms. Rediet Chote has been employed at All in One Market as a Customer Service Representative from July 24, 2023, to February 15 2025. During her employment, Rediet demonstrated excellent communication skills, professionalism, and a strong commitment to providing quality customer service. She handled customer inquiries efficiently, maintained positive client relationships, and contributed significantly to the smooth daily operations of our company. Her performance has been commendable, and she proved to be a reliable and responsible member of our team. We wish her all the best in her future career endeavors. Sincerely, Tigist Gebre General Manager All in One Market