Rechie Canonigo

RECHIE CANONIGO E-COMMERCE VIRTUAL ASSISTANT CUSTOMER SERVICE GOOGLE ADS SPECIALIST ABOUT ME PROFESSIONAL SKILLS Administrative Assistant Customer Support E-Commerce Admin Assistant Social Media Manager Data Entry Graphics Art (Canva) Content Moderator I am an experienced E-Commerce Manager and Customer Support. I have worked in the BPO industry from 2010 to 2017. Started my freelance career in 2017. WORK EXPERIENCE (FREELANCE VA) ADSFLO PERSONAL SKILLS Quick Learner Reliable and Trustworthy Organized Can Do Attitude Excellent Time management Team player Motivated PERSONAL INFO Date of Birth: September 1, 1987 Address: B9 L3 Jacinto St San Antonio Homes Bolbok Lipa City Batangas 4217 Philippines CONTACT Mobile:- Email:--Skype: khenslicksmith SOCIAL Facebook: ://fb.com/khenslick Instagram: @khenslicksmith (Singapore) Part Time Facebook Page Moderator (May 2019- Present) Page Management - managing several Facebook pages Content Moderation - Hide comments that's not related to the product that is being promoted Customer Service - reply to potential and existing customer comment. checking their order status, product ingredients, shipping method THE LITTLE TEA BOUTIQUE (ADELAIDE, AU) Shopify Admin Staff (Aug 2018 - Jan 2019) Email Support - Answer and Resolve customer inquiry and complaint. Handle return and exchange request. Contact supplier to make orders are fulfilled on time. Managing Social Media Channel - Chat and answer customer inquiry. Post promotion, reply comments, schedule future posts. Graphic Design - Create graphics art/design on Canva. Email Marketing- Use MailChimp, Klaviyo, and MailerLite platform for sending a weekly newsletter and sending a promotional offer. Product Upload - Uploading new and trending products, updating existing product and monitoring stock. AFFINITY find (Washington, USA) Shopify Customer Support Representative (Jan 2017- July 2018) Email Support - Answer and Resolve customer inquiry and complaint. Process Product Return and Exchange Track Orders - Make sure supplier send the product on time. Monitor shipment and update customer from time to time. WORK EXPERIENCE (OFFICE BASE) CUSTOMER SERVICE (TECHNICAL) GOOGLE (Sykes Asia Inc.) | July 2017 - March 2018 Customer Support for Android Device Play Store Support for both purchasing and downloading Apps Account Recovery SHOPIFY GURU (CUSTOMER SUPPORT) SHOPIFY (TaskUs LizardBear) | March 2017 - June 2017 Support and help clients (Shopify Store Owner) both technical and general inquiries. Contact Theme and App Developers on behalf of the client for issues not related to Shopify Store. CUSTOMER SOLUTION REPRESENTATIVE Hewlett Packard Enterprise | March 2015 - Feb 2018 Phone Support - Retaining Customer, Order Processing, Payment Processing, Billing Explanation. Product Advisor - assess customer profile, skin type and provide product recommendation. TECHNICAL SUPPORT REPRESENTATIVE TIER 2 (TIME WARNER CABLE) StarTek Philippines | March 2013 - Feb 2015 Phone Support - Troubleshooting cable boxes, residential gateway or modem, and home phone. Billing Explanation, activation internet service. Upsell and encourage a customer to add more service and upgrade service. Offer higher tier service. TECHNICAL SUPPORT REPRESENTATIVE (AT&T U-VERSE) Teleperformance Philippines | March 2012 - Jan 2013 Phone Support - Troubleshooting cable boxes, residential gateway or modem. Billing Explanation, activation internet service. Upsell and encourage a customer to add more service and upgrade service. Offer higher tier service. EDUCATION BACHELOR OF SCIENCE, MAJOR IN COMPUTER ENGINEERING AMA Computer University 2009 - 2010 ADVANCE ELECTRONIC APPLICATION AMA Computer Learning Center 2007 - 2009 AWARDS TOP AGENT (OVERALL KPI) Hewlett Packard Enterprise September 2016 CHARACTER REFERENCE DIMITY BULLEN-NICHOLAS (FOUNDER/CEO) The Little Tea Boutique Email:-;-Mobile: RONALDO PIOQUINTO (Supervisor) GOOGLE (Sykes Asia Inc) Email:-Mobile - BONNIE CUNA VITO (Supervisor) Hewlett Packard Enterprise Email:-Mobile: -