Rebecca Omwoma

REBECCA OMWOMA Buru Buru 1490 – 00515 Nairobi, Kenya − -–- Objective Efficiently apply all the necessary customer service acquired skills that will enable me be dynamic, highly motivated and share a progressive approach to work. Experience Customer Service Representative Vitasouth.com, Helotes, Texas February 2012 – September 2016       Attracting potential customers by answering product and service questions; suggesting information about other products and services via live chat and e-mail. Processing all customer orders and contacting manufacturers. Opening customer accounts by recording account information. Maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining financial accounts by processing customer adjustments refunds. Customer Service Representative Misses Dressy, Long Island City, NY September 2011 – April 2012  Attracting potential customers by answering product and service questions; suggesting information about other products and services via live chat and e-mail.    Opening customer accounts by recording account information. Maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Customer Service Representative Karen’s Body Beautiful , Mtyler, New York February 2009 – October 2012       Attracting potential customers by answering product and service questions; suggesting information about other products and services via live chat and e-mail. Opening customer accounts by recording account information. Maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining financial accounts by processing customer adjustments refunds. Updating social accounts including twitter and Facebook. Interests Customer service References References are available on request. [Your Name] [Street Address, City, ST ZIP Code][phone][e-mail]