Rebecca Isabel Sapalo Buena

REBECCA ISABEL S. BUENA 27. East Butalid St. • Tagbilaran City ,Bohol, Philippines • - •-PROFESSIONAL EXPERIENCE Next Chapter Property Solu1ons LLC Data Specialist • • • • • • • • • • • • Remote-Part Time August 2023 - Maintained CRM (Salesforce), managing user accounts, configuring custom fields and objects; developing reports, running data loads; and providing technical assistance with research department of company, and assisted in integra1ng third-party applica1ons (PhoneBurner, Mul1ple Lead Converter). Proficiency in Salesforce-based CRM for efficient data management and demonstrated Salesforce exper1se: swiQly and accurately entered and updated data in the Salesforce system. Salesforce: Fields Layouts, Page Layouts and Edi1ng in the back end for more seamless workflow Web scraping and Data Mining, collected informa1on from Trustees Site, Auc1on.com, Propstream, BacthLeads and collated it using google spreadsheet Showcased Google Spreadsheet Exper1se and MicrosoQ Excel: Converted data accurately into useful formats for analysis Shared insights with stakeholders through me1culous data entry in the CRM system. U1lized skills to harness various data sources, including Privy, BatchLeads, PropStream, LeadCruncher, and external databases. Helped and streamlined standard opera1onal processes (SOP) as a Data Specialist Implemented Google Sheet formulas and simple coding in App Scripts Google to automate data processes. Iden1fied opportuni1es for op1mizing, organizing, and managing exis1ng data. Refined data lists from different channels and assigned lead ra1ngs accurately to iden1fy and priori1ze high-quality leads. Engaged in con1nuous improvement efforts by researching and evalua1ng resources, tools, and pla_orms to enhance the team’s data management and data entry processes. BOHOLVISMIN.PH Premium Freelancers Remote Team Lead & Trainer – Data Entry, Lead Genera1on And Lead Enhancement October 2020 – March 2023 2 years and 5 months • Lead and managed a virtual team responsible for lead genera1on and lead enhancement ac1vi1es for various clients such as financing company, real estate company, and HVAC company. • U1lize Salesforce CRM to track and manage leads, ensuring accurate and up-to-date informa1on for effec1ve followup and lead nurturing. • Salesforce Data Entry , for lead enrichment and enhancement • Used Pla_orms such as Snov.io, and LinkedIn Navigator for gathering lead informa1on • Developed and implemented effec1ve lead genera1on strategies and tac1cs to iden1fy poten1al clients and generate quality leads for each respec1ve industry. • Provided training and guidance to team members on the effec1ve use of Salesforce CRM, including data entry, lead management, and repor1ng. • Fostered a posi1ve and collabora1ve team environment, promo1ng teamwork, knowledge sharing, and con1nuous learning. • Delivered training and mentorship to team members on maximizing the efficiency of u1lizing data entry and research, lead enrichment, and repor1ng. • Conducted regular performance evalua1ons and provide construc1ve feedback to team members, iden1fying areas for improvement and professional development opportuni1es. • Created standardized opera1ng procedures (SOPs) for the onboarding process of new lead researchers. BOHOLVISMIN.PH Premium Freelancers Remote Lead Researcher September 2019 - October 2020 1 year • Conducted thorough research and data entry to iden1fy and compiled a list of real estate companies, HVAC , financing and construc1on • Collected essen1al informa1on about the iden1fied companies, such as their names, loca1ons, contact details, websites, and social media profiles. • Determined the key individuals within the target companies who are responsible for HVAC financing and construc1on decision-making processes. (Execu1ves, project managers, or procurement officers) • Use of Zoominfo, Snov.io, LinkedIn Navigator, BBB, and Yelp to web scrape informa1on of real estate and HVAC companies • Found accurate contact details, including names, job 1tles, email addresses, phone numbers, and LinkedIn profiles, for the iden1fied key decision-makers. • U1lized various resources like professional networking sites, company websites, and industry-specific databases. Using social media pla_orms such as Facebook, Instagram, and LinkedIn in lead researching BOHOLANA REALTY BROKERAGE AND APPRAISAL CO. Bohol, PH Part Time Administra1ve Assistant January 2020 – December 2020 11 months • Performed general administra1ve du1es such as managing and answering emails, scheduling appointments, and organizing digital files. • Conduct cold calls to poten1al clients, primarily homeowners and landowners. • U1lized Google applica1ons (such as Google Docs, Sheets, Slides, and Forms) to create and edit documents, spreadsheets, presenta1ons, and online forms. • Light Bookkeeping • Coordinated and scheduled appointments, mee1ngs, and property showings using Google Calendar, ensuring accuracy and efficiency. • Managed and responded to email communica1ons and phone calls direc1ng them to the appropriate individuals. • Assisted in managing the company's social media accounts by crea1ng engaging graphics (CANVA, ADOBE) , scheduling posts, and responding to comments or inquiries. • Organized and maintain digital files and folders using Google Drive. • Provided general administra1ve support, including data entry, file organiza1on, and documenta1on management. • Compiled important to-do items and priori1ze accordingly EDUCATION Bachelor of Science in Medical Laboratory Science/ Medical Technology Holy Name University, Bohol, Philippines, (AUGUST 2021 –) Science, Technology, Engineering and MathemaIcs Major DCPNHS, Bohol, Philippines (JUNE 2015 – MARCH 2021) CERTIFICATION NCIII, BOOKKEEPING CERTIFICATE HOLDER TESDA – Technical Educa1on And Skills Development Authority (NOVEMBER 2021) QUICKBOOKS CERTIFIED PROADVISOR ONLINE CERTIFICATE QuickBooks Online Cer1fica1on (APRIL 22 2022) COURSERA Write Professional Emails in English (SEPTERMBER 2020) COURSERA Spreadsheets for Beginners using Google Sheets (SEPTERMBER 2020) INTERESTS Technical: Google Workspace, Salesforce, MicrosoQ Excel & Word, Adobe Premiere Pro, Canva, Use of AI specifically ChatGpt Language: Fluent In English , Filipino (Tagalog), Visaya