REBECCA FROST
CURRICULUM VITAE
CONTACT DETAILS
PERSONAL STATEMENT
Email-
An energetic, driven and passionate, people person with an extensive
background in education in both Junior, Primary, Secondary and
University levels who is now seeking the opportunity to work and move to
Thailand. A highly motivated and an avid learner, has the ability to adapt
very quickly and thrive in a vibrant environment.
Phone
-
Address
12 Neptune Crescent
Stratton St Margaret
Swindon
SN3 4JE
SKILLS
-
-
Excellent
Organizational
Skills, with attention
to detail
Able to deal with
challenging
situations in a calm
and able manner
-
Superb
interpersonal skills
-
Excellent written
and verbal
communication
-
A team worker
-
A keen learner,
always looking to
improve and
progress
EXPERIENCE
KNOWHOW TECHNICIAN • DIXONS •-
Managing the support desk; this included organizing our workload,
managing our “in store” repairs/installs, workshop audits and
communicating with customers to keep them up to date with repair
status’, developing internal procedures to further improve services we
offered, completing software and hardware repairs and dealing with third
party suppliers and manufacturers regarding warranty and out of
warranty repairs.
IT TECHNICIAN • KINGDOWN SCHOOL •-
Provide first line support on solving hardware, AV and software issues to
staff and students, ensuring it equipment is working at all times,
maintaining peripherals such as printers, cam, scanners and cameras,
installing ICT hardware, supporting our feeder junior schools, assisting the
AV technician with installations and removals of AV equipment and
assisting staff and students with the use of hardware or software.
IT TECHNICIAN • OXFORD HIGH SCHOOL •-
Provide first and second line support, ensuring all IT equipment is
functional at all times and ready for use, perform hardware repairs when
needed, train school employees and students, managing the service desk
and assigning jobs to the relevant people and escalating issues to the
network manager as required, supporting our junior and early learning
schools, supporting and implementing new systems in the school and
helping the E Learning coordinator teach lessons when needed.
IT OFFICER • UNIVERSITY OF OXFORD • 2016-PRESENT
Oversee the day to day running of the service desk, work with the IT
support manager to identify trends and proactive improvement
opportunities, be responsible for the timely creation and maintenance of
quality documentation, working with immediate colleagues, resolve nonstandard problems including troubleshooting complex software problems
and dependencies and mentoring for junior colleagues, ensuring all
queries are dealt with in a professional, timely and appropriate manner.
RF
REBECCA FROST
CURRICULUM VITAE
EDUCATION
[Grab your reader’s attention with a great quote from the document or
GCSE
• 2009
• DORCAN
TECHNOLOGY
COLLEGE
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to emphasize
a key point.
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English
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B
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Maths – C
Science – C
Physical Education – B
Geography – B
Information Technology – C
WORK EXPERIENCE • 2009 • DORCAN TECHNOLOGY COLLEGE
PE Teacher at Dorcan Technology College, Physical Education
Department
A LEVEL • 2011 • NEW COLLEGE, SWINDON
A1 & A2 – Sport and Coaching - B
A1 & A2 – Graphic Design and Communications – C
WORKPLACE QUALIFICATIONS
A+ COMPTIA •- & 802 courses taken and both exams passed.
LEAN IT Training and Exam passed • 2016
REFEREES
CURRENT EMPLOYER
University of Oxford
Service Desk Manager: David Christopher
Email Address:-PREVIOUS EMPLOYER
Oxford High School
Service Desk Manager: Robert Hodgins
Email Address:-
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