Rebecca Esteban Villaverde

Thank you for checking out my profile, I am Beca Villaverde and here’s a quick overview of my strengths and skills. I'm a hardworking professional virtual assistant. I have a quick learning curve, and I seek additional responsibilities to reach personal and professional growth.

I have 9 years work experience in retail and e-commerce industry. My main responsibilities include managing agents' schedules; creating new processes; developing KPI metrics; scraping data; analyzing it; writing reports; making dashboards; and ensuring that all of these processes are easy to read and understand so we can make decisions quickly.

I maintain and develop process control and improvement functions through monitoring of key customer related processes, collaborating with Training and Operations department to ensure seamless implementation of program involvement plans, managing/developing high level customer support, quality coaches, managers and other professionals who report directly to them within their respective departments (e.g., Sales Support).