Rebeca Leininger

Rebeca Leininger Customer Success Manager, Mid-Market- • - LinkedIn Profile • Roseville, CA 95678 Professional Summary Dedicated and customer-centric professional with a proven track record of delivering exceptional technical support, and customer service. Passionate about ensuring customer satisfaction. Skilled in training and educating users to maximize product utilization. Committed to helping customers succeed by providing valuable insights and innovative solutions. Areas of Expertise Customer Success Management CRM Systems (e.g. Salesforce) Data Analysis for Customer Insights Needs Assessment and Solution Development User Training and Education SaaS Customer Advocacy and Support Relationship Management Business Development and Revenue Generation Career Experience ZeroFox – Baltimore, MA (Remote)August 2024 – Present Launch Consultant Lead customers through the ZeroFox onboarding process, ensuring seamless implementation and adoption of cybersecurity solutions. Partner with key stakeholders to assess security needs, align platform capabilities with business objectives, and drive value realization. Deliver in-depth product training and best practices, empowering customers to maximize platform effectiveness. Monitor customer engagement and success metrics, proactively identifying opportunities for optimization and risk mitigation. KnowBe4 – Clearwater, FL (Remote)May 2021 – July 2024 Mid-Market Customer Success Manager Provides comprehensive training and guidance to customers on SaaS product implementation, ensuring successful onboarding and adoption. Fosters strong relationships with C-level stakeholders, understanding their objectives to develop tailored cybersecurity strategies. Monitors customer metrics, identifying areas for improvement to drive retention and upselling opportunities. Conducts regular business reviews to address technical concerns and drive successful product adoption and subscription renewal. Key Achievements: By building strong relationships with my customers through guidance and technical support, I consistently surpass company sales quotas while maintaining a high percentage of monthly renewals. This has earned me the prestigious KnowBe4 President’s Award for the past 2 years. This award is achieved by exceeding the quota of 95% Deal Retention and 130% Net Booking Retention for the year. Kinvolved, Inc. – New York, NY (Remote)Feb 2019 – May 2021 Customer Success Coordinator Facilitated seamless KINVo product implementation, ensuring client readiness and satisfaction. Spearheaded client onboarding, operations, and support for a diverse book of business, supporting over 300 schools in the NYC DOE and 35 additional school districts nationwide. Provided strategic guidance to clients, helping them manage their Clever, Inc integrations with various Student Information Systems. Addressed technical support inquiries and provided strategic guidance to maximize product utilization, escalating issues to the Product Development Team when necessary. Conducted regular meetings with stakeholders to ensure client satisfaction and ROI. Key Achievements: This startup required that I act as the sole core support personnel within the organization along with my duties ensuring customer success and retention. Kalos Services, Inc. – Clermont, FL (Remote)Mar 2015 – Feb 2019 Team Lead, Customer Service Representative Managed a portfolio of 50 property manager accounts, managing over 400 vacation rental properties for HVAC-R service and sales, overseeing all aspects of the client relationship. Educated customers on optimal utilization of products and services, empowering them to achieve maximum benefit from their service contracts. Key Achievements: Implemented proactive strategies to drive client satisfaction, retention, and account growth. Education Bachelor of Science (BS), Business Management Colorado State University, Fort Collins, CO Applied Strategic Management Award The award was given for completing the capstone course in the top 10% of the class. General Studies Central Texas College, Killeen, TX Completed the basic courses needed to transfer to Colorado State University. Certifications Lean Six Sigma Yellow Belt Certification KnowBe4 - July 2023 Lean Six Sigma White Belt Certification KnowBe4 - June 2023 Volunteer Experience Texas Master Naturalist, Guadalupe Chapter Chairman, Adult Education Training Class (2022 - 2024) Managed eight volunteers to facilitate adult education and training of new Texas Master Naturalists. Classes ran from August to November each year. Chairman, Nature Education Department (2020 - 2022) Led a group of three to eight volunteers to host monthly gatherings for children aged three to 12, teaching them about different nature topics in line with the Texas Essential Knowledge and Skills (TEKS) curriculum. Secretary (2020 - 2022) Managed executive meetings and board affairs.