Rebeca Leininger

As a seasoned Customer Success Manager specializing in SaaS and cybersecurity, I am passionate about empowering mid-market companies to maximize their software investments through strategic guidance and tailored solutions. With a robust background in customer success management, I excel in driving significant client satisfaction and retention, navigating complex technical landscapes, and fostering long-lasting relationships with C-level stakeholders.

Since joining KnowBe4 in 2021, I have provided comprehensive training and support to ensure successful product onboarding and adoption. My commitment to understanding client needs and delivering innovative strategies has consistently resulted in surpassing sales quotas and achieving high renewal rates. This dedication has earned me the KnowBe4 President’s Award for two consecutive years, recognizing my ability to maintain stats above 95% deal retention rate and 130% net booking retention.

Before my current role, I facilitated client onboarding and support at Kinvolved Inc., managing integrations with our EdTech SaaS product for over 300 NYC DOE schools and numerous school districts across the US. My proactive approach and ability to address urgent client challenges ensured optimal product utilization, satisfaction, and retention.

My academic foundation is rooted in a Bachelor of Science in Business Management from Colorado State University, where I honed my strategic and analytical skills. This education, combined with Lean Six Sigma certifications, forms the cornerstone of my systematic approach to customer success. My training has equipped me with the methodologies and best practices essential for driving customer satisfaction and business growth in a competitive landscape.

I am always eager to connect with fellow professionals who are passionate about leveraging technology to enhance customer experiences and business outcomes. Let's explore how we can drive success together.