Rea May Medina

About Me Dedicated and results-driven Customer Service Representative with over a year of experience managing high-volume email correspondence. Adept at providing clear, concise, and empathetic responses to customer inquiries while maintaining a high level of professionalism. Proven ability to resolve complex issues, handle customer complaints, and ensure satisfaction in a timely manner. Strong communicator committed to with maintaining excellent a problem-solving positive customer skills, experience. Experienced in collaborating with cross-functional teams to deliver effective solutions and consistently meet service targets. REA MAY MEDINA CUSTOMER SERVICE AGENT Contact Education BS Informatin Technology- University of Antique Work Experience R2 Group Of Companies Feb. 1, 2017- April 3,2018 Service Associate BLK18 LOT11 Alfonso Village,Alapan 1B, Imus , Cavite, Philippine- https://www.linkedin.com/in/rea-may-medina0b-- Highlights Computer and Microsoft Office Proficient Ethical behaviour when dealing with sensitive financial information Proven experience as file clerk and data entry High level of accuracy and efficiency Can work with minimal supervision yet provides quality performance Strong Organizational skills Document Scanning Detail oriented, quick learner Highly responsible and reliable Upbeat, friendly and positive Focus on customer relations by personally attending to clients, effectively handle and resolve customer complaints. Focuses on special sales processes and points of access with the objective of achieving over-all store targets. Leads the store in coordination with Service Leader. In charge of forecasting and stocks managements. Emails daily attendance, MIS report, and facilities reports on assigned days. Responsible for processing and receiving payments and issuing receipts to customers. In charge of depositing the whole amount due from sales the day before. Weihu Online Corporation February 26, 2024 - Present Customer Service Agent (Email and Chat Support) Worked remotely for a year as a Chat and Email Agent. Replied to customer inquiries via email (Zendesk) while maintaining quality customer service. Managed multiple conversations simultaneously with professionalism and a positive tone.. Documented interactions for future reference and service improvement Managed inbound and outbound customer emails, responding to inquiries with a focus on resolving issues efficiently. Drafted clear, concise, and professional email correspondence to address customer concerns, inquiries, and feedback. Coordinated with multiple departments to ensure timely resolution of customer issues communicated via email. Maintained email response times in line with company standards, ensuring customer satisfaction and issue resolution. Provided detailed follow-ups via email to ensure all customer queries were addressed and resolved promptly.