Rea Mae Rasonable

Curriculum Vitae Rea Mae G. Rasonable Maintenance Operations Supervisor Property Management Expert Virtual Assistant and SLA-driven Leader Customer Service Champion | Air BNB Co-Host Objective: Experienced Maintenance Operations Supervisor and Property Management Expert with a strong background in virtual assistance and SLA-driven leadership. Skilled in delivering exceptional customer service and optimizing AirBnB operations to enhance guest satisfaction and streamline property management. Dedicated to driving operational efficiency and maintaining high service standards. Goal: To optimize property management and maintenance operations by implementing efficient processes, exceeding SLAs, and enhancing guest satisfaction in Airbnb properties. Focused on driving operational excellence, improving response times, and delivering exceptional customer service to maximize profitability and guest retention. Mission: To ensure seamless property management and maintenance operations by providing top-tier customer service, optimizing workflows, and exceeding service-level expectations. Through proactive problem-solving and efficiency-driven strategies, I am committed to enhancing guest satisfaction, maximizing profitability, and fostering longterm success for my clients. My goal is to deliver quality output and create a remarkable experience that drives guest retention and elevates Airbnb operations to new heights. Mobile : - WhatsApp : - Skype : live:1fbcf5891cfe45f4 Email :-Facebook : https://www.facebook.com/rgranada727 LinkedIn : https://www.linkedin.com/in/rea-mae-granada-81a3b4170/ Online Jobs : https://www.onlinejobs.ph/jobseekers/info/70490 ‘’Always believe that YOU can ‘’ Rea Mae G. Rasonable |-|- | Davao City, Philippines Work Experience ____________________________________________________ Nov 2018-Feb 2025 Unorenta Business Solutions • • • • • • Managed various property listings across the U.S. and assisted prospective tenants in scheduling viewings. Worked as an Appointment Setter, coordinating property viewings by communicating with tenants via SMS, calls, chat, and emails. Served as a Dispatcher, assigning field agents to conduct property tours and ensuring smooth coordination between tenants and agents. Handled Maintenance Coordination, addressing tenant concerns by promptly assigning the appropriate vendors to resolve maintenance issues efficiently. Promoted to Subject Matter Expert in the Maintenance Department from May 2023 to August 2023, providing guidance and expertise to the team. Advanced to Maintenance Team Lead from August 2023 to February 2025, overseeing the maintenance operations, leading the team, and ensuring timely resolution of maintenance requests. Feb.2022-Dec.2022 AirBNB-UK Based (Partime) • • • • • • Managed guest inquiries and booking requests through Uplisting, Airbnb, and other platforms, ensuring prompt and professional responses. Assisted in coordinating guest needs during their stay, providing excellent customer support to enhance their experience. Verified booking details and ensured accuracy using Xero, minimizing errors in reservations and payments. Scheduled and organized plumbing repair appointments for clients, efficiently plotting their schedules through ServiceM8. Assisted a cleaning company by assigning cleaning requests to the appropriate cleaners, ensuring tasks were completed efficiently on a daily basis. Processed and managed customer invoices through QuickBooks, ensuring timely and accurate billing. April 2018- May 2018 Convergys-Davao • • • • • Processed customer orders efficiently, ensuring accurate shipping details and timely delivery of floral arrangements. Provided exceptional customer support, answering inquiries about order status, delivery timelines, and product details. Scheduled repair appointments, ensuring seamless coordination between vendors and the company to maintain service quality. Reviewed vendor invoices, verifying accuracy before processing payments and communicating any discrepancies to the appropriate departments. Coordinated with property owners, facilitating smooth communication between vendors and clients for repair and maintenance services. May 2014- March 2018 Sutherland-Davao • • • • • • Handled customer inquiries related to billing concerns, providing clear explanations and effective resolutions to ensure customer satisfaction. Processed billing adjustments, payments, and account updates, ensuring accuracy and compliance with company policies. Promoted and pitched AT&T services, including internet, DirecTV, and wireless plans, by identifying customer needs and offering tailored solutions. Upsold and cross-sold products, maximizing sales opportunities while maintaining a customer-first approach. Maintained a high level of professionalism, delivering exceptional customer service through calls, emails, and chat support. Achieved sales targets and key performance metrics, contributing to overall business growth and customer retention. Educational Attainment Bachelor of Science in Business Administration Major in Financial Management School Year- Bansalan Davao del Sur Barayong National High School Secondary Education School Year- Barayong Magsayasay Davao del Sur Rizal Elementary School Elementary Education School Year- Rizal Bansalan Davao del Sur Skills Scheduling of appointments Critical Thinker Team Player Call, chat, and email Microsoft office Google Docs Admin assistant Time Management Problem Solving Reference Rod Morano--Team Mate Unorenta Business Solutions G’fredson Puyat- Co Team Manager Unorenta Business Solutions Sittie Untong-Ali--Co Team Manager Unorenta Business Solutions