Razel Mae A. Serrano

RAZEL MAE A. SERRANO Our Lady of Fatima University Bachelor of Science Information Technology St. Joseph Academy of Valenzuela Secondary Caruhatan East Elementary School Primary - PRE-PROFESSIONAL EXPERIENCE IT Audit Officer, Global Dominion Financing Inc. 2023-present • Support and conduct IT audits of the company’s infrastructure, systems, and controls to ensure compliance with internal policies, external regulations, and industry standards. • Collaborate with cross-functional teams to identify potential risks, vulnerabilities, and weaknesses within the company’s IT environment. • Offer actionable recommendations to improve operational efficiency, enhance data security, and ensure regulatory compliance across the organization. • Participate in the planning, execution, and reporting of comprehensive IT audits across various business functions, providing insights to mitigate operational and financial risks. • Assist in the evaluation of IT controls, ensuring they are effective in safeguarding the company’s assets, data, and critical systems. • Support risk management efforts by identifying and addressing gaps in the company’s technology and security frameworks, contributing to a proactive approach in managing business risks. Dispatch Supervisor, Fiberhome Philippines Inc- • Lead and supervise the dispatch team, ensuring smooth execution of daily telecommunications operations. • Track key performance indicators (KPIs) for dispatch operations to assess and improve efficiency. • Oversee the execution of network services, including installations, repairs, and upgrades for both residential and business clients. • Gather and analyze operational data from dispatch, field service, and project performance to assess and optimize performance. • Create and maintain performance dashboards, reporting systems, and automated reports for senior management, providing realtime visibility into key metrics and project outcomes. • Ensure the accuracy, integrity, and accessibility of operational data within company databases, cleaning and maintaining data to support quality insights and informed decision-making. Web Researcher, SPI Global- • Responsible for conducting comprehensive online research to gather valuable data and insights supporting various business functions, including marketing, sales, product development, and strategic decision-making. • Skilled in utilizing search engines, specialized databases, and digital content to collect, verify, and organize data for analysis and reporting. • Collaborates with cross-functional teams to provide timely and accurate research that drives business outcomes. CERTIFICATES/ACHIEVEMENTS Microsoft Office Specialist (Powerpoint 2013) Lean Six Sigma White Belt Certification ISO-IEC27001 ISMS TRAINING COURSE Business Writing for Internal Auditors COBIT Framework - Foundations of IT Governance Pearson Test of English (PTE Academic) – Overall Score: 62 • • • • • • • • • • - SKILLS Microsoft Office Suite: Advanced proficiency in Excel (pivot tables, VLOOKUP, complex formulas) Word, and PowerPoint for data analysis, reporting, and presentations. Data Analysis & Reporting: Skilled in using Excel and Power BI to gather, analyze, and visualize data for business insights and audit findings. Cybersecurity & IT Systems: Knowledgeable in network security, firewalls, encryption, and data governance principles to assess and improve IT infrastructure. Project Management Tools: Experienced in managing projects using tools like Microsoft Project, team collaboration, and ensuring project delivery. Telecommunications Systems: Expertise in overseeing network services including installations, repairs, and upgrades for both residential and business clients. IT Audit & Compliance: Familiar with IT audit methodologies and tools, ensuring compliance with internal policies, external regulations, and industry standards. Risk Management: Ability to assess and mitigate operational and financial risks through effective IT audit practices and data security management. Cross-functional Collaboration: Effective at working with teams across marketing, sales, product development, and strategic functions to gather insights and drive business outcomes. Performance Tracking & KPI Management: Proficient in tracking and analyzing key performance indicators (KPIs) to optimize efficiency and measure success in dispatch. Report Creation & Data Visualization: Competence in creating and maintaining automated reports, dashboards, and performance tracking systems for senior management visibility