Razel Mae A. Serrano

As a dedicated and detail-oriented professional with over six years of diverse experience spanning IT auditing, operational supervision, and research, I bring a strong blend of analytical skills, technical expertise, and leadership to every project. Currently, I serve as a Staff Auditor at Advantage Partners, where I specialize in SOC 2 compliance auditing—reviewing control environments, verifying documentation completeness, and ensuring that key controls align precisely with SOC 2 Trust Services Criteria. My role requires a thorough understanding of client systems and processes, using tools like Vanta to identify potential control gaps and support effective risk mitigation.

Prior to this, I worked as an IT Audit Officer at Global Dominion Financing Inc., where I conducted comprehensive IT audits across infrastructure and systems to safeguard organizational assets, ensure compliance, and identify vulnerabilities. My collaborative approach helped cross-functional teams strengthen data security and operational efficiency by providing actionable recommendations. I played a key role in risk management by supporting the evaluation of IT controls, contributing to the company’s proactive stance on technology risks.

Before transitioning fully into auditing, I spent four years as a Dispatch Supervisor at Fiberhome Philippines Inc., managing telecom dispatch operations. This role sharpened my leadership and data analysis skills as I led teams, monitored KPIs, and optimized service delivery through data-driven decision-making. I also developed and maintained dashboards and automated reports, providing senior management with real-time insights into project and operational performance.

Early in my career, I gained valuable research experience as a Web Researcher at SPI Global, where I honed my ability to collect, verify, and organize digital data to support business strategies and decision-making processes.

I am highly proficient in audit tools and platforms, data analysis, and risk assessment methodologies. With a strong commitment to accuracy, integrity, and continuous improvement, I thrive in environments that challenge me to apply my technical skills while collaborating effectively with teams to achieve organizational goals.

I am now seeking new opportunities where I can leverage my auditing expertise, IT knowledge, and leadership experience to help organizations strengthen controls, improve compliance, and enhance operational performance.