Razel Cabatuan Mendoza
459 Avocado St. Napico Manggahan Pasig City
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Customer Service Care Representative with 8 years experiences including Customer Care, Sales,
Technical Support and Collections for Financial accounts.
WORK EXPERIENCES
AFNI PHILIPPINES INC.
Customer Care/ Sales Specialist
February- August 2015
Handle inbound calls concerning bills, product specific, promotions for Verizon account
Research complicated cases for cancelling customer, discussing options for them not cancel their services
Pitch sales to customer that would fit and satisfy their needs
STREAM GLOBAL SERVICES (Convergys)
Customer Care/ Sales Specialist
March 2013-December 2014
Handle bill inquiry calls, discussing any disputes on customer bills, providing credit for customers who were charged incorrectly
Handle calls about technical problem for Dish customer
Receiving and processing payments for Dish accounts
Pitch sales for customer
TELETECH
Customer Care/ Sales Specialist
March 2011- December 2012
Received and handle calls of customers inquiring their accounts and bill for Telecom
New Zealand
Probing, discussing and suggesting products to customer that would tailor fit their needs on mobile and landline phone
CONVERGYS
Collections Representative
December 2007- December 2010
Making outbound calls for 90days past due accounts
Providing payment arrangements that would help customer manage their delinquent account
Providing Settlement options for customer who have closed account
Research for complicated cases for delinquent account that are for Bankruptcy
EDUCATION
National College of Business and Arts
Bachelor of Secondary Education
Pedro E. Diaz High School
March 1998
San Pedro Central School
March 1994