Razel Cabatuan Mendoza

Razel Cabatuan Mendoza 459 Avocado St. Napico Manggahan Pasig City - /-- Customer Service Care Representative with 8 years experiences including Customer Care, Sales, Technical Support and Collections for Financial accounts. WORK EXPERIENCES AFNI PHILIPPINES INC. Customer Care/ Sales Specialist February- August 2015 Handle inbound calls concerning bills, product specific, promotions for Verizon account Research complicated cases for cancelling customer, discussing options for them not cancel their services Pitch sales to customer that would fit and satisfy their needs STREAM GLOBAL SERVICES (Convergys) Customer Care/ Sales Specialist March 2013-December 2014 Handle bill inquiry calls, discussing any disputes on customer bills, providing credit for customers who were charged incorrectly Handle calls about technical problem for Dish customer Receiving and processing payments for Dish accounts Pitch sales for customer TELETECH Customer Care/ Sales Specialist March 2011- December 2012 Received and handle calls of customers inquiring their accounts and bill for Telecom New Zealand Probing, discussing and suggesting products to customer that would tailor fit their needs on mobile and landline phone CONVERGYS Collections Representative December 2007- December 2010 Making outbound calls for 90days past due accounts Providing payment arrangements that would help customer manage their delinquent account Providing Settlement options for customer who have closed account Research for complicated cases for delinquent account that are for Bankruptcy EDUCATION National College of Business and Arts Bachelor of Secondary Education Pedro E. Diaz High School March 1998 San Pedro Central School March 1994