Razean Mee B. Jordan
Customer Service Representative/Sales Representative/ Cold Caller/
Appointment Setter
EDUCATION
PROFESSIONAL
EXPERIENCE
S.Y.:-
S.Y.: 2013
November
2015
December
2018
February 2019
– March 2022
EDUCATION
Dona Montserrat Lopez Memorial High Scholl- Patag Extension
University Of Cebu - Bachelor of Science in Nursing (undergraduate)
Technical Support Representative Tier 3 Panasiatic Solutions
-
November
2023 May
2024
SKILLS &
ABILITIES
ACCOMPLISHMENTS
Handle Comcast West 3p and Central customer with duties
including signing up new customers, relevant product information,
and adding new services.
Lead Verifier/Cold Caller Balboa Digital (Remote)
-
April 2023
March 2024
Handle customer with phone service issues for Verizon, T-Mobile,
Tracfone and Safelink.
Customer Service/Technical Support/Sales & Billing Representative
Concentrix
-
April 2022 –
March 2023
Block 25, Lot 6, Yolanda
Village, Silay City, Negros
Occidental, Philippines--
Handle Credit Collection, School Enrollment, Atty. Assistant,
Screening Customers for a Medical Trial for multiple diseases. Memorize entire line of company products and services. - Handle
400+ calls daily
Appointment Setter-Dunhill Auto Group (Remote)
- Set appointments for clients that are interested in buying cars. Cold Calling - Sending Emails and SMS to new and Current leads. Handle no less than 100 calls per day.
Appointment Setter - Green network energy (Part time- Remote)
- Set In-house appointments for customers that are interested in
Solar Energy.
- Provide the advantage and Benefits of having a solar panel.
Meeting Sales Goals, Telephone headset expertise; Customer rapport, Positive
Attitude, Customer Complaint Resolutions, Brand Promotion, Computer Proficiency,
Sales Support, Cold-calling, Patients Scheduling, Professional Demeanor, Customer
Service, Data Verification.
Reached 90% of customer transfer rate, higher than required. Set 30
appointments in one month higher than needed.
