Raza Ashraf
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WILLING TO RELOCATE
PERSONAL STATEMENT
Logical problem solving has always appealed to me and this explains my interests in mathematics,
programming, networking and computing in general. My goal is to obtain a Position in an
organization where my performance, ability and skill have a positive impact on that organization and
enable me to use my strong organizational skills, educational background, and ability to work well
with people.
EMPLOYMENT
IT Help Desk Specialist (current)
Hayat Kimya Pvt Ltd | Faisalabad & Lahore
Achievements /Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer
systems, software, and hardware.
- Deployment & Commissioning of Cisco switches and Routers
- Deployment of VXrails and DataDomain DD3300
- Installation and operations of CCTV Camera’s and NVR (Samsung Wisenet with emTekno)
- Installation of Patch Panel, indoor and Outdoor Cisco AP’s
- BASIC SAP User administration
- Active directory maintenance
- Switches troubleshooting and maintenance
- User queries handling.
- Working with Global team for future advancement and deployments on IT infrastructure at Plant
AM Operations
NASYS Holding Private Ltd | Islamabad & Shanghai (Remote) |
Achievements /Responsibilities
- Assisting Manager’s in planning and implementing strategies.
- Coordinate daily customer service operations.
- Evaluate employee performance and identify hiring and training need
- Communicate with clients and evaluate their needs
- Create reports, analyze and interpret of different sources.
- Oversees Daily operations
IT & Network Administrator/Admin Asst. (SVI) (past)
Strategic Vision Institute | Islamabad | www.thesvi.org
Achievements /Responsibilities
- Provide technical support to staff and assist in proper usage of computer networks.
- Maintain IT based technology and recommend improvement to technological devices.
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Evaluates existing PC Network procedures and makes recommendations of
existing and new network software/technologies needs and/or
requirements.
Responsible for ensuring that all LAN, WAN networks are maintained in a
working state.
Updating website and administrating it
Managing local mail & File server
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Makes evaluations and determinations for repair needs identifying problems
and ensures that matters are corrected whether the problem can be resolved
internally or by contacting vendor repair technicians.
Managing CCTV cameras, ATA’s, Printers and different equipment’s
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Coordinator to Executive Vice President Customer Care (PTCL-HQ) (past)
Pakistan Telecommunication Company Limited(Ask Development) | Islamabad | www.ptcl.com.pk
Achievements /Responsibilities
- Assisting EVP in day to day routine and supporting him in work related duties
- Coordinating with sub department under Dept. of Customer services
- Monitor and evaluate performances of sub Dept (CC Ops, CC, Ret & winback etc).
- Check frequently the levels of office supplies, handling invoices or other material
- Scheduling of EVP meeting, conferences, teleconferences and travel itineraries
- Managing timesheet and calendar system
- Interpreting Data to draw conclusion for future action and strategies
- Presenting findings and data to team to improve strategies and Operations.
- Maintaining filing systems for documents, correspondence and reports etc.
- Oversee customer services operations
- Ad-hoc duties assigned by EVP only
SIEBEL CRM –Lync –SAP –MS Office (Excel, PP, Word, Outlook, Lync)
Customer Support Executive (Technical) (PTCL-RWP) (Past)
Pakistan Telecommunication Company Limited (Ask Development) | Rawalpindi | www.ptcl.com.pk
Achievements /Responsibilities
- Diagnosed software and computer hardware problems
- Analyze system outages, lead root cause investigations.
- Diagnosing user problems, proposing solutions, test and implement solutions.
- Worked as a team with the NOC Operations (in resolving Network outage)
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Develop and conduct various training for system users on operating systems, CRM and other
applications.
Installation & configuration of computer hardware & software applications
Monitoring, maintenance and security of computer networks
Evaluation. Purchase, upkeep and maintenance of hardware inventory
Installing of networking devices and interconnection policy making
SIEBEL CRM –SQL –Oracle 11g –MS Office (Excel, PP, WP)
Trainee-OPTICAL FIBER SYSTEMS/Transmission (PTCL-RWP) (Past)
Pakistan Telecommunication Company Limited | Rawalpindi | www.ptcl.com.pk
Responsibilities:
- Experience in Program and Project Management of DWDM and SDH Systems.
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Responsible for Monitoring, Troubleshooting and configuration of new services on DWDM (ZTE &
Huawei) and SDH (Huawei) Systems (i.Manager T2000 & ZTE NMS E300)
Ensured optimum parameters using testing equipment’s such as OTDR, Optical Power Meter,
Optical Analyzer etc.
Carrying out OAM&P (Operations, Administration, Maintenance & Provisioning) of the Huawei
& ZTE 10GE Network Long Haul (DWDM) and SDH
Media Configuration and Troubleshooting of E1, E3 & STM-1, 4, 16.
Optical Fiber Monitoring and Management
Optical fiber Manual & Fusion Splicing (Fujikura 80s)
Gigabit Ethernet testing (FST 2802)
Optical Fiber testing and monitoring using power meter & OTDR (EXFO FPM 600& JDSU MTS 6000)
technical support
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EDUCATION
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Bs (Hons): Telecommunication & Networking. (March, 2010 – January, 2014)
COMSATS Institute of Information and Technology, Abbottabad.
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FSc (HSSC): Physics, Math, Chemistry. -)
Fazaia Degree College, Peshawar
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Matric (SSC): Math, Chemistry, Physics, and Computer Science. -)
Saint Mary’s High School, Peshawar.
SKILLS:
Siebel CRM
SQL
DWH
Tableau
Databases
Power BI
Network Administration & Design
Business Intelligence
MS Excel
