Raysha Fiscal

RAY BEGENJOVA Law Student & Entrepreneur BUSINESS EXPERIENCE PROFILE Innovative and goal-oriented professional with extensive experience in customer service and cross-cultural team collaboration. Recognized for robust project management, strategic market entry planning, and exceptional communication skills. Fluent in English and Spanish, enhancing engagement with diverse audiences. AWARDS AND ACHIEVEMENTS Phi Theta Kappa – High Honor Society (Aug 2022-present) LEADERSHIP & CERTIFICATIONS Owner and Entrepreneur, Begenjova LLC (Aug 2021 - Present) NSLT – National Society for Legal Technology (Oct 2022) Global Competence Certification (Dec 2023) COMMUNITY INVOLVEMENT Volunteer, Paul’s Pantry Community Service (2005 - Present) EDUCATION Northeast Wisconsin Technical College Customer Service and Marketing (May 2024) Paralegal Studies, Related Coursework in Legal Ethics, Estates and Probate, Administrative Law -) Culinary Specialist -) Customer Success Manager, Business Consultant Hello Skip (YoGov Inc.) – Remote | Oct 2021 – Present ●​ Provide bilingual client support across phone, email, and SMS channels ●​ Guide small business owners through funding, application, and compliance processes ●​ Maintain CRM records and coordinate with funders to ensure documentation accuracy ●​ Advise clients on strategy, marketing, and operations for grant and loan programs Global Team Collaborator & Coach X-Culture – Remote | Oct 2023 – May 2024 ●​ Led cross-cultural team projects on market entry strategy and client research ●​ Mentored new participants in the coaching program to strengthen team collaboration. ●​ Recognized as “Top Performer” for communication, leadership, and strategic quality Administrative Assistant Intern X-Culture Admin Program – Remote | Jan – May 2024 ●​ Provided document prep, calendar coordination, and communication tracking ●​ Improved reporting and workflow using virtual tools and collaborative systems Customer Service Representative Lawyer.com – Remote via Upwork | Dec 2020 – Aug 2021 ●​ Handled inbound calls and intake for legal clients; managed case tracking and data entry Seasonal Hospitality Staff – Multi-role Gordon Lodge & Top Deck Restaurant – Door County, WI | Jun 2017 – Oct 2021 ●​ Served as Waitress, Broiler Chef, Trainer, Housekeeper, and Assistant to Executive Chef ●​ Delivered high-touch guest service, trained new staff, and assisted kitchen leadership Appointment Setter / Virtual Assistant US Health Tomahawk Group INC. – Remote via Upwork | Dec 2019 – Jul 2020 ●​ Conducted outbound telemarketing, set client appointments, and supported the sales team Junior Account Manager / Customer Care Flagship One, Inc. – Remote via Upwork | Jan 2020 – Feb 2020 ●​ Managed customer inquiries, sales follow-up, and CRM data updates SKILLS Project Management & Execution Lead cross-functional projects from intake to outcome, including grant workflows, CRM follow-up systems, and multi-department collaboration. Balance competing priorities across compliance, client satisfaction, and deadline delivery Bilingual Communication & Client Support Fluent in English and Spanish with a strong track record of handling phone, email, chat, and SMS support across diverse client bases Skilled in simplifying complex information, managing sensitive conversations, and building long-term client trust CRM & Administrative Tools Experienced with Zoho, Zendesk, Twilio, Slack, RingCentral, Vtiger, Zoiper, and Hydra2 Adept at data entry, call logging, intake processing, calendar coordination, and KPI reporting Cross-Cultural Team Leadership Managed and coached global teams through X-Culture programs, delivering strategic solutions in remote, multicultural settings Known for fostering collaboration, navigating time zones, and resolving interpersonal challenges with diplomacy Sales, Retention & Advocacy Background in upselling, appointment setting, customer retention, and sales support across telecom, healthcare, and legal industries Committed to advocating for clients while aligning with organizational goals and service standards Training, QA & Process Improvement Trained and onboarded new hires; supported quality assurance initiatives and service-level consistency Proactive in identifying inefficiencies and recommending improvements to systems and workflows General Manager / Sales & Marketing A&D Group, Inc. – Remote via Upwork | Dec 2018 – Apr 2018 ●​ Oversaw small business development and customer outreach strategy Cellphone Sales Representative MetroPCS (Frontbay Wireless) – Green Bay, WI | Jan – Apr 2017 ●​ Assisted walk-in customers with phone and service plan sales ●​ Provided bilingual support and technical troubleshooting Customer Service Representative – Healthcare & Finance United Health Care – Green Bay, WI | Dec 2014 – Jan 2017 ●​ Educated members on health plan options, coverage details, and cost-saving benefits in clear, accessible language ●​ Investigated and resolved escalated claims, eligibility disputes, and provider issues across multiple systems Associated Bank Corp. – Green Bay, WI | Mar – Nov 2014 ●​ Handled high-volume inbound calls, assisted clients with benefits, billing, and account questions ●​ Managed sensitive data with accuracy and resolved inquiries within compliance guidelines. Customer Service Representative – Telecom Support APAC Customer Services – Green Bay, WI | Nov 2012 – Sep 2014 ●​ Provided tier-1 support and customer troubleshooting for telecom accounts ●​ De-escalated service complaints and improved customer satisfaction scores Production Assistant Seroogy’s Chocolates – De Pere, WI | Sep – Nov 2012 ●​ Supported chocolate and packaging production on a seasonal team Manager, Trainer & Sales Assistant Door County Candy – Sturgeon Bay, WI | Mar 2010 – Jul 2012 ●​ Managed store operations, trained seasonal staff, and supported retail sales ●​ Ensured quality control, cash handling, and customer satisfaction