Raysha Fiscal

I am a dedicated and detail-oriented professional with over 15 years of experience in customer service, complemented by a degree in Law Office Administration and Paralegal Studies. As a native English and Spanish speaker, I excel in fostering clear communication with diverse clients and teams, ensuring seamless interactions and exceptional service delivery. My expertise spans customer service, legal support, and project management, making me a versatile asset to both law firms and businesses.

With a strong foundation in legal research, document preparation, and case management, I provide efficient and compliant administrative support while managing multiple projects under tight deadlines. My extensive experience in customer service includes roles as a phone, email, and chat support expert for U.S.-based telecommunications companies, where I honed skills in customer advocacy, retention, and dispute resolution. I am proficient in CRM platforms such as Zoho, Slack, Vtiger, Zendesk, VanillaSoft, and RingCentral, ensuring streamlined operations and data integrity.

As a creative problem-solver with exemplary communication and presentation skills, I am committed to continuous improvement and thrive in fast-paced environments. My strong work ethic, organizational skills, and ability to collaborate effectively with subordinates and senior management make me a reliable team player dedicated to achieving organizational objectives. I value integrity, honesty, and trust, holding myself to these standards while delivering excellence in every task.

Professional Experience

1. Customer Service Representative: Over 15 years of experience providing exceptional phone, email, and chat support, resolving disputes, and ensuring customer satisfaction.
2. Paralegal & Legal Support: Skilled in legal research, document preparation, case management, and ensuring compliance with regulations.
3. Sales Associate & Customer/Sales Manager: Expert in discussing products, driving customer retention, and managing sales processes.
4. Team Leader/Management: Experienced in training and overseeing new hires, fostering team collaboration, and achieving objectives.
5. Quality Assurance & Returns/Collections Specialist: Dedicated to maintaining data integrity and adhering to corporate procedures.
6. General Assistant Manager: Proficient in managing operations, multitasking, and meeting deadlines in high-pressure environments.

Skills

• Legal Research
• Document Preparation
• Case Management
• Customer Service & Advocacy
• Bilingual Communication (English and Spanish)
• Project Management
• Time Management
• Office Administration
• Creative Problem Solving
• Exceptional Communication & Persuasive Speaking
• Quick Learner
• Multi-line Phone Talent
• Data Entry
• Handling Confrontational Interactions Tactfully
• Training & Overseeing New Hires
• Continuous Improvement
• CRM Platforms: Zoho, Slack, Vtiger, Zendesk, VanillaSoft, RingCentral

Values

At the core of my professional philosophy are integrity, honesty, and trust. I uphold these values in every interaction and expect the same from those I work with. My commitment to hard work and excellence ensures that I deliver results that streamline operations and achieve your legal and business objectives. Let’s collaborate to drive success and efficiency in your organization!