Raymund Tapia Hernandez

R|H RAYMUND HERNANDEZ VIRTUAL ASSISTANT Santa Rosa Laguna, Philippines, Santa Rosa Laguna, 4026, Philippines -- ABOUT ME With three years of successful telemarketing and appointment setting, alongside over four years as a Virtual Assistant specializing as a Business Improvement Specialist in the real estate industry, I offer a unique skill set. I am eager to leverage my expertise and join your team, contributing to your continued success and growth. EDUCATION HOTE L R E S T A U R ANT MANA G E M E N T WORK EXPERIENCE Ateneo De Manila University / Manila / 2007 SECON D A R Y S C H OOL Sta Rita College / Manila / 2000 Community Market Leader ( Real Estate Coaching owned by Krista Mashore) BUSIN E S S I M P R O V EMENT SPECIAL IST Nov 2019 - May 2024 Brentwood California USA ( Remote); • Handled real estate, cold callers SKILLS • Developed progress reports driving student engagement • Coordinated email invites enhancing student communication • Streamlined Click Funnel and CRM for increased efficiency Real Estate Admin Support Real Estate Cold Calling Social Media Management Calendar Management • Scheduled and facilitated webinars for clients • Managed social media with precise timestamping Appointment setting Executive Assistance • Gathered real estate agents' testimonials about client webinars E-mail Management CRM Management • Oversaw shipping of client-ordered books Lead Generation Admin Assistant Admin Assistant Cold Calling • Updated CRM with customer shipping information and reference numbers Telemarketing Data Entry • Provided back-end support for team members Upwork.com (Remote) LANGUAGES Sep 2016 - Oct 2019 United States of America TELEM A R K E T E R / APPOINTMENT SETTER • Conducted product and service sales through cold calling using VoIP and CRM tools. English • Set up client appointments efficiently and professionally. Tagalog (Philippine) • Followed up with leads and meticulously updated customer information in CRM systems. • Managed campaigns across various sectors including Medicare, Merchant Cash Advance, Credit Repair, Life Insurance, Solar, Home Improvements, Car Insurance, and Podio. Arabic • Proficiently utilized CRM tools: Ontraport, Kajabi, Zoho, Hubspot, Microsoft Excel, Google Mail, Google Drive, and Zoom. EXTRACURRICULAR ACTIVITIES • Operated VoIP systems: Ready Mode, Ring Central, Vicidial, Salesforce. • Employed messaging and chat tools: Monday.com, Slack, Asana, Microsoft Teams, WhatsApp, Telegram, Google Spreadsheet, and Discord. Sep 2024 - Sep 2024 • Skilled in video conferencing tools: Zoom, Google Meet, Microsoft Teams, Skype. PERSONAL DETAILS VXI GLOBAL PHILIPPINES Date of birth: 05 Sep 1980 Feb 2014 - Jun 2016 Makati Philippines CUSTO M E R S E R V ICE REPRESENTATIVE • Achieved 95% first-contact resolution, surpassing targets. Nationality: Filipino • Boosted customer loyalty, driving a 20% increase in repeat business. Marital status: Single • Managed high call volumes proficiently, maintaining a 98% customer approval rating. • Consistently met monthly KPIs, contributing to a 15% revenue growth. HOBBIES Reading Books Watching Movies Internet Browsing Socializing through Social Media COURSES Top Tier Sep 2024 - Sep 2024 Katrina Pili Ecommerce Course MAST R C L A S S V I RTUAL EXECUTIVE ASSIS T A N T C O U RSE EBAY - S H O P I F Y M ANAGEMENT CO URSE Apr 2023 - Apr 2023 Graphics Media Training Philippines ADOB E P R E M I E R E PRO MASTERCLASS Mar 2023 - Mar 2023 Top Tier SOCIA L M E D I A MANAGEMENT Sep 2024 - Sep 2024 REFERENCES CHRISSY RAPIER Community Market Leader -( Human Resources) JULIE JAO Community Market Leader (Operation Manager) - YVONNE MENDOZA Top Tier Virtual Assistance ( Executive Assistant - Toptier- TOOLS HANDLED COMM U N I C A T I O N TOOLS HANDLED * Email Services * Slack * Voxer * Discord *Skype * Whatsapp * Telegram * Google Spreadsheet * VIDEO C O N F E R E NCE TOOLS HANDLED * Zoom * Skype * Google Meet * Microsoft Teams CRM T O O L S H A N DLED * Follow Up Boss * Firepoint *HubSpot * Zoho * Mojo * Podio * Click Funnels * Kajabi * Ontraport VOIP H A N D L E D * CloudTalk * Aircall * RingCentral * Justcall * Ready Moce *Vicci Dial * Salesforce CAMP A I G N H A N D LED * Medicare * Rent to Own * Credit Repair * Merchant Cash Advance * Home Improvements *Life Insurance * Solar *Janitorial Cleaning Services * Real Estate Cold Calling And more......