Raymund James M. Pancubila

I started as a Technical Support Professional to a Local Company here in the Philippines for 1 year and 6 months. The company helps Hp printer users across the United States and Canada using their apple devices to print and scan files. Helping and resolving our customers' problems with their printers over the phone was no easy task. The best thing I learned from that experience is not only about technical stuff, it's about the basic needs of every human, which is Good Communications. I learned how to listen first and understand their frustrations before performing what needs to be done for the customer, after resolving their problems, I got their trust, because of that, I closed sales. A good listener is who I am. I practice that principle every day. 

After working with Hp, I decided to find a job closer to our house. I found Telstra, an Australian Telecom Company. I worked with them as one of their complaints managers. We are the company's 2nd to the last resort of resolving their customers' concerns about the internet and phone lines. I have no experience in handling customers' complaints about their internet and phone lines, but since I learned how to listen well, I managed to resolve each customers' concern. Of course, that Job taught me that listening is not enough, listening and time management leads to a good performance. I stay with Telstra for 11 months.

Another opportunity opens up. A Hongkong Company name Tinklabs open their doors for Telemarketers, so I took my chance. It was a business to a business sales job. The company invented a personal concierge in a form of a smartphone that will be available in each room of hotels, who accepts our partnership proposal for 2 to 3 years. Closing a sale is easy but talking to General Managers of five-star hotels was not. Believing in what we are selling is what I learned. Anyone can pitch, but only those who believe what they are selling can close the deal. 

Tinklabs closed their inhouse branch here in the Philippines. I have no choice but to look for another job. I found SNP Tech International, a company that owns by Jews. They hired me as an account manager. It was a sales account too. We need to close a sale worth $8000 to $12000 per week. This was the time when bitcoin started to rise to $21000 per share. I learned how to Micro-Manage each lead. 

After working there, I transferred to a small group of telemarketers who are selling Ethereum. It was not an easy job because Ethereum at that time was not popular as Bitcoin. My sales skills grew stronger and stronger. 

Ethereum's momentum in the market went flat. I switch back to Technical Support to a company called Logitech. We help gamers fixing their gaming peripherals and gaming software. I worked with them for a year and moved out because of pandemic. 

I started working at home and my previous contract was with Wing Tel. as an Activation Specialist. We activate sim cards and we sell insurance. 

My contract with Wing Tel was over and right now I am looking for another opportunity. 

While waiting, I am studying video editing and started my own Youtube Channel.