Raymund Espinas

PERSONAL DATA: Date of Birth Place of Birth Age Civil Status : : : : December 19, 1981 UST Hospital Manila 35 Single WORK EXPERIENCE: Company : TELUS INTERNATIONAL PHILIPPINES TELUS MOBILITY / Loyalty & Retention Department TELUS MOBILITY / Customer Service Representative 31/F Discovery Centre, ADB Avenue, Ortigas, Pasig City (March 2013 – Dec 2016) Customer Service Representative / Mobile Faults (TSR) / Loyalty & Retention Rep Position : Duties and Responsibilities: Responsible in Loyalty and Retention of clients; providing customer service on billing disputes, issue on credits, and topped up issues using credit cards; handling migration from old network to new network; doing TIR1 support for mobile and handset issues; troubleshooting iphones, android phones and other smartphones; performing basic troubleshooting for data sticks or USB sticks. Specialized on retaining customers with the company. Company : TELUS INTERNATIONAL PHILIPPINES TELECOM NZED ACCOUNT 31/F Discovery Centre, ADB Avenue, Ortigas, Pasig City (August 2011 – March 2013) Customer Service Representative / Mobile Faults (TSR) Position : Duties and Responsibilities: Providing customer service on billing disputes, issue on credits, and topped up issues using credit cards; handling migration from old network to new network; doing TIR1 support for mobile and handset issues; troubleshooting iphones, android phones and other smartphones; performing basic troubleshooting for data sticks or USB sticks. Company : TELUS INTERNATIONAL PHILIPPINES TELUS FFH Care Account 31/F Discovery Centre, ADB Avenue, Ortigas, Pasig City (April 2010 – August 2011) Customer Service Representative Position : Duties and Responsibilities: Providing customer service for residential phone and internet in TELUS Canada; giving out quotation, selling and upselling phone & internet bundles; handling billing disputes and issues on credits; doing basic troubleshooting . Company : VXI Global Holdings, BV Inc. VONAGE Account 1024 Global Trade Center EDSA, Quezon City (January 26, 2008 – January 8, 2010) Customer Sales Representative Position : Duties and Responsibilities: Handled calls in providing the best Voice Over the Internet Protocol (VOIP) phone service in United States and Canada. We help our customers to maximize the use of their internet in their home and business locations through the use of Vonage adapters. We also provide clear voice quality and 25 outstanding features with cheap monthly recurring charge. We also provide unlimited local and long distance calls in North America and 60 other countries. We also perform basic troubleshooting and resolve basic wire connection issues. We also provide software programs for iPhone and iPod touch to be used for calling internationally. Company : TELEPERFORMANCE PHILIPPINES, INC. Sprint Account 14​th​ Flr. Octagon Bldg. San Miguel Avenue., Ortigas Center, Pasig City (May 28, 2007 – November 4, 2007) Customer Care Representative Position : Duties and Responsibilities: We try to give the best customer service in American wireless communication, through wide range assistance wherein we don’t only resolve issue but also educate the customers and at the same time offer new products to them to maximize the services of Sprint Communication. Offer basic troubleshooting, phone activation, discus bill issues, product specialist and sell new products and services. Company : DEPARTMENT OF PUBLIC WORKS AND HIGHWAYS Bonifacio Drive, Port Area Manila Accounting Department (April – May 2000) Summer Youth Participant Position : Duties and Responsibilities: Files sorting/documentation. Performed various typing jobs on the computer (MS Office) and other activities as assigned by immediate superiors. EDUCATIONAL BACKGROUND College : UNIVERSITY OF SANTO THOMAS Course : España, Manila AB Philosophy June 2004 – April 2007 College : Course : High School : COLEGIO DE SAN JUAN DE LETRAN Intramuros, Manila March 1998 Grade School : ATENEO DE MANILA UNIVERSITY Loyola Heights, Quezon City March 19 SAN CARLOS MAJOR SEMINARY Guadalupe, EDSA Makati AB Philosophy June 1999 – October 2003 EXTRA-CURRICULAR ACTIVITIES / ORGANIZATIONS: ➢ Vonage Sales Basketball Team ➢ AB Philosophy Basketball Team ➢ Concillium Philosopiae Member Member Member QUALIFICATIONS AND SKILLS: ▪ ▪ ▪ ▪ Proficient in MS Word, MS Excel, MS Office Can operate office equipments Ability to speak fluent English and Filipino Able to handle and communicate to Customers well CHARACTER REFERENCES: John Agabayani Team Leader – Telus Mobility Telus International Philippines, Inc- Avril Camille Zapanta Chat Support – DELL Account Telus International Philippines, Inc- January 2008 – January 2010 June 2005 – April 2007 June 2004 – April 2007