Raymart Santos
Customer Service Representative
Customer Service Representative bringing top-notch skills in oral and written communication, active
listening and analytical problem-solving skills. Enhances customer experiences by employing serviceoriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Contact
Work History
Address
2021-01 -
Angeles City, Philippines
Current
2009
Technical Support Representative
Plarium, Angeles City
Collaborated with supervisors to escalate and
Phone
address customer inquiries or technical issues.
-
Translated complex technical issues into
E-mail
digestible language for non-technical users.
-
Resolved diverse range of technical issues
om
across multiple systems and applications for
customers and end-users across various time
LinkedIn
zones.
https://www.linkedin.com
Assisted customers in identifying issues and
/in/raymart-santos-3280a92
explained solutions to restore service and
functionality.
Technical
Profile
Used ticketing systems to manage and
process support actions and requests.
Managed high levels of call flow and
Google Docs
responded to players' technical support
Microsoft Office
needs.
Microsoft Word
Assisted with updating technical support best
Microsoft PowerPoint
practices for use by team.
Google Workspace
Microsoft Outlook
Canva
-
Live Chat Support Specialist
Attentive, Angeles City
Social media sites
Self-motivated, with a strong sense of personal
Apple
responsibility.
Android
Participated in team projects, demonstrating
an ability to work collaboratively and
Competencies
Complaint resolution
Retail store support
effectively.
Used strong analytical and problem-solving
skills to develop effective solutions for
challenging situations.
Proved successful working within tight
deadlines and a fast-paced environment.
Technical Support
Demonstrated respect, friendliness and
willingness to help wherever needed.
Creative problem solving
Learned and adapted quickly to new
technology and software applications.
Account management
Worked flexible hours across night, weekend
Service standard
and holiday shifts.
compliance-
Collections Representative
Bell Canada, Angeles City
Worked in call center environment handling
manual and automatically dialed outbound
calls.
Used scripted conversation prompts to convey
current account information and obtain
payments.
Counseled debtors on payment options and
arranged installment agreements.
Processed payments and contracts on
accounts.
2013-11 -
Chat Support Representative
2018-03
Amazon, Angeles City
Responded to customer inquiries and
provided accurate information about
products and services via live chat.
Assisted customers with order placement,
product returns and order tracking.
Remedied issues quickly and within
parameters of company-mandated policies
and procedures.
Researched customer inquiries to provide
accurate and up-to-date information.
Education-
Associate of Science: Business
Information Management
Asian Institute of E-Commere - Angeles City,
Pampanga
