Rayane Saidi

SAIDI RAYANE CUSTOMER SERVICE MANAGER SUMMARY As a Customer Service & Success Manager, I’ve spent over two years helping international companies in e-commerce and SaaS connect with their customers and build stronger support systems. I’m dedicated to creating smooth, positive experiences after every purchase and enjoy solving tough problems, guiding teams, and helping customers feel valued. My track record shows I can manage relationships, handle complex issues, and boost retention through teamwork, smart process improvements, and clear communication between departments. PROFESSIONAL SKILLS Customer Relationship Team leadership and Management (CRM) stress management TECHNICAL SKILLS Conflict Resolution & Problem Solving. Communication expert PROFESSIONAL EXPERIENCE Customer Support Manager - Health Supply 770, Florida, USA (Remote) Jan 2024 - feb 2025 Managed shipping, returns, and refunds, maintaining high customer satisfaction. Worked with logistics and procurement teams to handle orders smoothly Tracked support tickets and made sure all cases were solved quickly Personal Brand Support Specialist (Remote) jan 2023 - present Helped many personal brands talk to customers and answer questions online. Solved problems for shoppers, like when they wanted to return things or needed help. Made sure every message was friendly and matched what each brand wanted people to feel. PROJECTS My Own E-commerce Brand Jan 2023 - Jun 2023 Helped small brands talk to the shoppers and fix their problems. Wrote website words and messages to help people understand products. Made sure everything stayed organized and customers got help fast. EDUCATION Bachelor in management Studies (Logistics) Cadi Ayyad University. Professional Baccalaureate in physics Zineb El Nefzawiya school ADDITIONAL INFORMATION Languages: English, French, Arabic. Certifications: First Aid Certificate. Sep 2021 - Sep 2024 Sep 2018 - July 2021