Ray Paolo Urbano Ravanzo

 Profile A well-presented service professional with more than 6 years of employment in Customer Service and Hospitality Industry. I am actively seeking for a part-time position where I can showcase an established Client Servicing Role and a proven ability to provide exceptional customer service. With good written and verbal communication skills including exemplary professional telephone skills, these will help maintain long term business customer relationships. Contact PHONE: - EMAIL:- ADDRESS: Block 3 Lot 20 Shinjuku Street Zuri Residences Cabrera Road Barangay Dolores Taytay, Rizal 1870 Philippines skills Customer Service Guest Relation Concierge Services Food & Beverage Services MS Office ray paolo urbano ravanzo EDUCATION Philippine Air Transport and Training Services (PATTS College of Aeronautics- Bachelor of Science in Tourism Management – Major in Airline Operations WORK EXPERIENCE Your Solution Compounding Pharmacy- Off-Shore Receptionist, Customer Service Representative September 2021 – Present – Responsible for quote calls to confirm patient orders and placing it using CRM system used by YSCP (The Compounder). Tracks orders, updates patients’ profile if needed and manage emails. Medstar Transportation Virtual Assistant- Customer Service Representative April 2021 – August 2021 – Responsible for creating a positive and professional call center environment while providing excellent service to our clients. – Answering phone calls in general and navigate dispatching software systems and computer programs used by Medstar (Ontime Patch and Ontime Management Suite and Goin). Centurion Property Management LLC Virtual Assistant- Real Estate Appointment Setter October 2019 – March 2021 – Responsible for contacting potential property owners and scheduling appointments for sellers. Prospects for new clients and conduct lead follow-up & nurture leads. Maximizes the use or CRM Tools such as Xencall, Calltools, Mojo Dialer, Podio and etc. Aspire Lifestyle – Lifestyle Concierge May 2019 – September 2019 – Responsible for fulfilling requests from premium customers in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests. EDSA Shangri- La Manila (Horizon Club VIP Lounge) – Service Associate October 2017 – January 2019 – Responsible for creating a distinct VIP atmosphere to guest the moment they step in the lounge and ensure a home-like Signature Filipino Hospitality service is felt. Making them feel special, relaxed and comfortable while providing a full range of 5- star customer service. – As an Ambassador of Shangri- La Brand, we defined Asian Hospitality and set new standards on luxury and what it means to be a host, consistently create a Bespoke and smooth service upon arrival and departure of the guest. Teleservices Direct Global – Sales and Retention Specialist September 2013 – January 2016 – Responsible for processing orders and fulfils need of existing customer that are at risks of cancelling services or orders. Addresses complaint with the goal of increasing satisfaction and securing renewals or saves. – Commits to offer the best deals or packages to Business owners to keep them as a Loyal Customer which is our main goal and participates to reach monthly Team Sales Target from time to time.