Ray Paolo Urbano Ravanzo

For more than six years of solid customer service background in both BPO and Hospitality Industry, with expertise in client relationship management, customer satisfaction, and retention. I learned how to handle unusual customer requests and how to deal rejection graciously and moved on when faced with irate customers. Most importantly, I learned to never take things personally and to stay focused on the assigned task.

I've been part of the Retention Team for a U.S Telecommunication company, which I produced an excellent retention rate. I was able to keep the majority of our clients who wish to cancel their service, which turned out as our loyal customers.

Furthermore, when I worked with the top reputable Hospitality brands- Shangri-La, I have learned that creating a genuine connection and building a great relationship with our guests gains trust. And this gives them comfort that they know they're not just dealing with a typical company but a company with a heart. I am glad to share all of my best practices with my future colleagues and I am looking forward to work with you!