Ray An Ocampo

Ray-an B. Ocampo #10 Purok 20 upper Irisan Baguio city Home Phone:- Mobile Phone:- E-mail:-Career Profile: An accomplished, skilled and knowledgeable computer science graduate with extensive knowledge in programming, networking, computer applications and computer hardware. With strong customer service experience from leading companies. Professional Experience: SCMC SM City Baguio (SM Cinema) Baguio City (April 2003 – October 2003) ● Customer assistance. o Assist customers with immediate concerns. Sitel Philippines Corporation Baguio ● ● ● ● City (November 2007 – February 2008) Worked as a Technical Support Representative Provided PC support Installation of new PC and peripherals Configured routers ,hubs and modems Cyber City Teleservices Clark Field Pampanga (August 2009 – December 2011) ● Worked as a Call center Sales Representative. o Assist customers with sales and after sales concerns. ● Worked as a Technical Creative Specialist. o Worked under the general manager for presentations and ad campaigns. ● Worked as a System Programmer. o Build, update computer programs. ● Worked as a Q.A Analyst. o Analyze calls and conduct coaching sessions. o Conduct a calibration session with clients. Convergys Baguio City (February 2012 – December 2016) ● Worked as a billing specialist / Customer resolution supervisor for Directv. o Res ponsible for remotely a ssisting customers with account a pplication and account management which i ncl udes billing i nquiries. ● Worked as a customer associate for Ebay. o Res ponsible for a ssisting Ebay customers with their online account for s elling and buying products. Citibank cbps(sears/bestbuy) BGC Taguig City (December 2016 – March 2019) ● Worked as a credit card officer o Res ponsible for remotely a ssisting credit card officers with a ccount application a nd account management which i ncl udes billing i nquiries and credit i ncrease requests. o Res ponsible for a ccount security a nd fra ud concerns. Mint05/Infuturo inc /MagicSoft International software development and services Baguio City (April 2019 – Current) ● Web developer o Responsible for designing, coding and modifying websites, from layout to function and according to a client's specifications. o Conduct Sys tem analysis and design. Gulf Coast Home Buyers Online (April 2019 – March 2020) ❖ Buyer Lead Generation VA ฀ Export cash buyers list from various websites like MLS, Reww, Propstream, freedomsoft and auction websites. ฀ Skiptracing exported list and upload list to freedomsoft. ฀ Manage Buyer/Seller leads in freedomsoft. ฀ Send campaigns to buyer leads. USGlobalTech Online (August 2020 – Present) ❖ ■ Remote Technician Analyze and fix customers’ concerns regarding their devices (PC, Mac, Chromebook, Printers, Scanners, Routers, and phone, etc.) EXPERTISE CATEGORIES APP/PROG. LANGUAGE/SKILL LEVEL OF PROFICIENCY Web PHP, WordPress, Moodle, Web plugins Advance Programming Language Visual Basic.net Java, C# Advance Intermediate Others Hardware PHPmyadmin, MYSQL Networking, Computer assembly, Computer maintenance Microsoft Office, Google Suite, Skype, zoom, slack, and a lot more Advance Intermediate Application Professional Achievements: ● Created a Software (Vbox) for CCTLL that provides service to various ideas. Advance ● Commendation for hard work from Selling Source LLC. ● Civil Service Professional exam passer ● Website for Mint05 (HR department) EDUCATIONAL BACKGROUND Name of School Mabini Elementary School International Philippine School in Jeddah University of Baguio (Bachelor of Science in Computer Science) Elementary Secondary College Character References Mark Jason Adviento IT-Records Management John Hay Management Corp. - Felisa Riotoc Local Legislative Staff Officer II Sangguniang Panlungsod LGU Baguio -