Ray An Ocampo

Education/Training

Bachelor of Science in Computer Science

Customer service training (CyberCity, Convergys, CITI)

Basic and Intermediate Web Development using Wordpress

Real State VA training with VA Hub

Work Experience

CyberCity 2009 to 2012

Customer Service Representative

Technical Assistant

Assist managers with their presentation (Video/MS Powerpoint)

Programmer

Created Vbox a bulletin board tool for agents written in VB.net

QA Analyst

Lead calibration session with clients and agents

Coach agents in proper call handling

Convergys 2012 to 2016

Directv

Billing/Customer service Specialist

Assist customers with billing/technical concern

Customer Resolution Supervisor

Handles escalations

eBay

Assist member to member communication

CITI 2016 to 2019

Credit Officer (BestBuy and Sears)

Assist customers with credit card concerns

Gulf Coast Home Buyers 2019 to 2020

Buyer Lead Generation VA

Generate leads from Propstream, Freedomsoft, FlexMLS, and BeenVerified

Text/Message offers using Freedomsoft

Mint05/MagicSoft 2019 to Current

Web Developer

Create / Manage companies hr website

Create / Manage department web applications

PHP, CSS, JS, node.js, reactjs, wordpress

USGlobalTech 2019 to Current

Remote Technician

Assist customer with any technical issues

Windows, Mac, Chromebook

Printers, Scanners, Routers, Cellphones and any other devices

Antivirus and other applications