Ray An Joseph B. Samson

Ray-An Joseph B. Samson About Me An accomplished and resultsdriven manager. Known for my strategic leadership, problemsolving abilities, and dedication to achieving organizational goals. I thrive in fast-paced environments and excel in driving operational excellence while fostering a collaborative team culture. Contact - --Sta. Rosa City, Laguna, PH Skills Team Management Experience (2022 - Present) BDC MANAGER - CAR DEALERSHIP Supervised agents and supervisors to ensure daily task completion and adherence to responsibilities. Implemented strategies to meet both individual and team metrics on a monthly basis, ensuring consistent performance. Regularly updated team members on their performance statistics and provided coaching to improve their handling of customer queries, aiming for a 100% customer service experience. Assisted team members in resolving customer queries related to vehicle purchases, financing, and other related matters, ensuring customer satisfaction. Provided constructive feedback to team members based on their performance statistics, empowering them to achieve exceptional results. (2022 - 2023) Administrative Support APPOINTMENT SETTER (NON VOICE CHAT SUPPORT) Time Management MONEYTREE CONSULTING Customer/ Complaints Handling Critical Thinking Decision Making Reasoning and Problem Solving Communication Managed correspondence with potential clients, addressing inquiries about enrollment in the Video Business Academy to enhance sales. Developed effective strategies to articulate the value proposition and pricing structure to clients, resulting in increased enrollment and sales (2020 - 2022) GGPARES MANYAMAN - Owner Provided high-quality service to customers and ensured the freshness and quality of all stocked products before serving. Managed profit and loss, handled cash transactions, and prepared daily sales reports and other necessary documentation. Oversaw the 24-hour operation of the restaurant, including team management to ensure optimal customer service levels and staff performance. (2021 - 2022) COURTSILOG - Owner Spearheaded marketing efforts by managing product postings and promotions on various social media platforms. Oversaw daily sales operations and maintained accurate inventory records for products. (2020 - 2021) REAL ESTATE VIRTUAL ASSISTANT Scheduled appointments efficiently and effectively, optimizing client meeting times. Managed documentation and paperwork to ensure compliance and accuracy. Developed and implemented social media strategies to increase brand visibility and engagement. (2015 - 2020) GAME GRID INTERNET CAFE - Owner Oversaw the smooth and effective functioning of the shop, ensuring operational efficiency and customer satisfaction. Managed profit and loss, including handling cash transactions and collating daily sales reports and other necessary documentation for financial analysis and decision-making. (2015 - 2017) APPOINTMENT SETTER ELANCE Conducted cold calls to prospect clients, effectively communicating the value proposition of our product and persuading them to schedule appointments with the boss. Managed appointment scheduling by setting up schedules on calendars and sending timely reminders to ensure seamless coordination between clients and the boss. (2012 - 2015) PROCESS DEVELOPER FRAUD ANALYST/POC/TL intern GENPACT PHILIPPINES Analyzed debit card loads purchased by customers to distinguish between fraudulent transactions and accidental purchases. CUSTOMER SERVICE ASSOCIATE HSBC BANKING SERVICES (2010 - 2011) GE MONEY SERVICES (2008 - 2010) Addressed customer inquiries regarding their credit card bills, providing prompt and accurate assistance to resolve queries. Demonstrated proficiency in upselling Term Life Insurance policies to clients, effectively communicating the benefits and features of various coverage options, resulting in increased revenue and customer satisfaction. Processed payments over the phone and facilitated fee waiver requests in accordance with company policies and procedures. CONVERGYS PHILIPPINES (2006 - 2008) Provided exceptional customer service at a Cable Company, addressing billing inquiries, calming customer concerns, and explaining early cancellation fees tactfully. Successfully upsold pay-per-view channels, sports packages, and NFL Sunday Ticket subscriptions, consistently meeting or exceeding sales targets. Conducted technical troubleshooting and provided support to customers experiencing issues with their receivers, ensuring prompt resolution and customer satisfaction. Education -) DE LASALLE UNVIERSITY - DASMA BS - Electrical Engineering (undergraduate) -) MAPUA INSTITUTE OF TECHNOLOGY BS - Electrical Engineering (undergraduate)