Raul

Raul S. Malijan, Jr. Gomez Street Silay City Negros Occidental 6116, Philippines Cell: --/-Bachelor of Secondary Education Major in English Job Objective: To apply for any position where I can utilize my skills for the success of your company. Summary of Qualification: A licensed teacher. PRC licensed number:-. Ten (10) years of working for a BPO/call center industry as a customer service, sales executive, and technical support representative. Proficient in Windows, Word, Excel and PowerPoint. Self-motivated to succeed at any workplace environment. A certified massage therapist. TESDA NC2 number:- Relevant Experience: BPO PLUS: Customer Service Associate/Sales Agent Nando’s Qatar (Restaurant) June 2016 – February 28, 2017 Order Taking for Nando’s customers. Upselling. Doing outbound satisfaction survey call.  TRANSCOM: Customer/Sales Executive Associate and Technical Support Representative Comcast (Cable, Internet and Phone service Provider) June 2015 - April 2016 Troubleshoot cable, internet, and phone related concerns such as cable box devices, TV settings, internet and phone devices, etc. Discuss billing related issues. Upsell customers’ services from cable to phone and internet services: Bundling. Walkthroughs pertaining to TV and cable settings. Provide basic wireless troubleshooting support. TELEPERFORMANCE: Customer/Sales Executive Associate and Technical Support Representative Expedia (Travel Agency) March 2013 - May 2015 Cater customers to booking their flight, hotel, car, and activity reservations. Contacting airline, hotel and car companies for further assistance caused by delays, cancellations and change of status. Provide website support and self-service options to the customers. Time Warner Cable (Cable, Internet and Phone service Provider) August 2012 - February 2013 Troubleshoot TV and cable related concerns such as cable box devices, TV settings, etc. Discuss billing related issues. Upsell customers’ services from cable to phone and internet services: Bundling. Walkthroughs pertaining to TV and cable settings. Adobe (Software Service Provider) March 2010 - July 2012 Assist customers in their Adobe subscription via website support and over the phone. Install and activate customers’ Adobe software. Upgrade and upsell customers’ Adobe software. Discuss billing related issues. AT&T (Internet and Phone Service Provider) October 2008 - February 2010 Troubleshoot internet connectivity issues and equipment such as modems and routers. Provide basic support for computer hardware and software issues. Discuss billing related concerns. Refer in upgrading customers’ services to bundle with phone service. CALLBOX: SALES AND MARKETING Merchant Business Capital (Outbound Sales Account) April 2008 - September 2008 Provide additional working capital for merchants that have medium businesses such as restaurants, merchandising outlets, etc. TELETECH: Customer/Sales Executive Associate and Technical Support Representative Sprint (Phone Service Provider) May 2007 - March 2008 More of upselling phone plans pertaining to call and text features, and contract details. Discuss billing related issues. Walkthrough on basic troubleshooting steps regarding phone issues. Provide excellent customer service about general issues with customers’ phone service. Teacher (June 2006 –April 2007) Demonstrate intra and interpersonal communication skills. Assist students in setting and maintaining standards of classroom behavior. Teach students my field of expertise which is English and general studies. Establish and maintain proper relationship between the school, the home and the community. Employment History: Customer Service Associate /Sales Agent BPO Plus, Doha, Qatar June 05, 2016 – Feb 28, 2017 Customer Service and Technical Support Transom, Bacolod City June 15 - Apr 16 Customer Service and Technical Support   Teleperformance, Bacolod City  Oct 08 – June 15 Outbound Sales Agent                                   Callbox, Inc. Iloilo City                   Apr - Aug 08 Customer/Sales Executive                             Teletech, Bacolod City                  May 07 - Mar 08 Teacher                               DMLMHS, Silay City                       Oct 06 - Mar 07 English Tutor for Koreans                              I Love Phil, Bacolod City                June 06 - Apr 07 Education and Certificate: Bachelor of Secondary Education Major in English, West Negros University 2007 Silay Institute (secondary level) March 2003 Cultural and Service awardee Best in Teaching Demonstration (In and off campus) Personal Details: Nationality: Filipino Gender : Male Date of Birth: April 30, 1987 Marital Status : Single Passport Number: EC- I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Raul S. Malijan, Jr. Applicant