RAUL B. CAGAPE JR.
Mobile No.: - / +-
Email Address:-Skype:-
Personal Profile:
Date and Place of Birth
Nationality
Marital Status
Languages known
Education:
: November 11, 1988, Panabo City Davao del Norte Philippines
: Filipino
: Married
: Filipino and English
Bachelor of Science in Business Administration major in Public Administration
-)
Ateneo de Davao University / Undergraduate
Value Statement:
Punctual, hardworking, passionate, motivated, detail oriented. Work well under
pressure and can cope with a fast-paced environment. Adapts to changes and prepare for unforeseen
circumstances. An open-minded, multi-tasker and proficient in leadership skills for the good of the
business and strengthen trust.
Summary of Qualifications:
I was once an ISA who called leads and make sure to convert it into Nurture by following the 5
criteria given by the client. (Motivation, time frame, selling opportunity, follow-up/callback,
email)
I was once a Senior Adviser Technical Support who managed a team to make sure they deliver
their tasks on time. Providing tutorial videos for newbies and allocating tasks as well as doing
training for them. I also conduct one on one coaching and provide feedback with regards to their
performances and the stats of the team.
I am a goal and results orientated person and passionate who is reliable, punctual and
experienced in taking inbound and outbound calls and replying to customer’s emails regarding
products and services. I will be an excellent ambassador for your company and someone who
will create a professional first impression that customers will remember for the right reason.
Professional Experience:
Worked as Customer Service Representative in PLUSHBEDS (Sept 2019- April 2020)
Taking Inbound Calls throughout the states of America using Aircall, Cloudtalk and Zendesk
(9AM-5AM EST)
Providing First Call Resolution to customers regarding their orders of the mattress and concerns
on when it will be shipped and delivered.
Responding to emails using Zendesk, Salesforce and Outlook about the status of their orders,
changes that they need to do and other related concerns pertaining to their orders
Worked as Inside Sales Agent / ISA ( April 2019- May 2019 )
Call Leads using Mojo Dialer or Ring Central and make sure to convert it to Nurture by following
the 5 criteria given by the client
(Motivation, time frame, selling opportunity, follow up/callback, email)
Follow Circle Prospecting Script, FSBO Script and Handling Objections
Uses Google docs, Google Sheets and CRM
Worked as Outbound Sales Agent in MMG (August2019-Sept2019)
Call Leads using FIVE9 regarding their subscription and renewal of the different magazines that
they have availed
Worked as Customer Service, Tech Support and Senior Adviser (Oct 2009- Nov 2018)
I supervised 10-20 experts in my team. I assist them about troubleshooting steps, monitor their
stats and performances, conduct one on one coaching, and make sure not only to hit the metrics
given by the client but to exceed it as well. I also do a couple of administrative tasks such as
checking emails from managers and clients, and catering customer escalation cases – customer
complaints, product reviews, and possible security vulnerabilities on products.
Uses FRED, CRM and Salesforce in getting all the data.
Recognition / Awards:
Awarded as UNSUNG HERO for the Year 2017 (Philippine Site)
Awarded as ELITE ROCKSTARS for 2017 (Sales and Technical Department)
Awarded as one of the TOP PERFORMERS for 2016 (Sales Department)
References:
Judy Layno
Virtual Assistant-
Steffi Remando
Account Manager-
Aris Juanillo
DEP-ED Superintendent Region X-
