Rathish K N

CURRICULUM VITAE RATHISH KN Hotel Operations & HR Professional: 10+ Years of experience General Manager Email-Phone:- Key Skills:         Employee Relations and Guest Handling Hotel/Resort Operations and HR Excellent Marketing promotion Skills Compensation & Benefits / Payroll Management Employee recruitment Data Bank handling. Performance Management, Rewards & Administration Statutory Compliance Welfare, Housekeeping, and Canteen Management Profile Summary                 Over 10+ years of extensive experience of Hotel Operations and Human Resources in handling diverse leadership role with expertise in Strategic Hotel Operations and Human Resources Management, High Performing Talent Acquisition, Hotel and HR Operations, Design & Implementation of Policies, Talent Management, Change Management & Reengineering, Leadership Development, People Assessment. Guest Handling in absence of Front Office Manager, F&B Manager & Executive Housekeeper Oversee the operations functions of the hotel, as per the Organizational chart. Excellent communication and guest/employee relations skill. Excellent proactive attitude to work Proven track record in delivering quality service Strong ability to provide effective leadership in achieving desired goals Remarkable organizational and time management skills Remarkable ability to work a varied schedule, including weekends, holidays and evenings Profound ability in supervising and planning menus. Costs and preparing monthly/yearly reports and budgets including room division. Great ability to promote excellent quality customer service, cleanliness and safety Experience in managing Recruitment, Training & Development, Employee Relation and Maintaining harmonious employee relations by building strong culture as well as values Increased knowledge and expertise in the Human Resources division and worked in a challenging environment by utilizing the acquired experience Maintained effective employee relations with staff across all levels on day-to-day matters through career counselling, role enrichments, feedback sessions & settlement proceedings; enabled/empowered employees to voice their opinions/grievances on a common platform Led the performance management programs in an organization; skilled in undertaking periodic performance reviews (succession planning, career moves programs, so on) Handled Govt. license work, Liquor/bar license, Food License and trade license etc., related Resort. Hotel Operations Practices-Innovator Re-engineered of Hotel Operation and HR Attendance Tools- Paytime & Lucid HR Module Speak-out-Employee Grievances Educational Qualification:     SSLC (2005, ST. MARTHAS HIGH SCHOOL-MUDIGER) PUC -, GOVT. PU COLLEGE- MUDIGERE) B.B.M-,ALVA’S COLLEGE-MOODBIDRI, MANGALORE) MBA IN HUMAN RESOURCE & ADMINISTRATION(KUVEMPU UNIVERSITY, CHIKMAGALUR) Specialization : HUMAN RESOURCE MANAGEMENT, FINANCE & ADMINISTRATION OPERATIONS WORK EXPERIENCE IN HOTEL OPERATIONS (WITH 10+ YEARS IN HOSPITALITY AND ADMINISTRATION): 1. Working with Sky Light Luxury Resort and Hotel Blue Pearl (A group of Global Village ) as a General Manager from December 2019 to Till Date. Key Result Areas:            Oversee the operations functions of the hotel, as per the Organizational chart. Pre-opening property setting up and etc., Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, guest service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Costs and preparing monthly/yearly reports and budgets including room division 2. Worked with Trivik Hotels and Resorts Pvt Ltd(NCC Group of company and Awarded as No. 1 Luxury Independent Brand in South India) as a Human Resource and Admin Manager from January 2017 to December 2019. Key Result Areas:             Design hiring plans for all departments of the hotel based on seasonal needs Pre-opening property setting up and etc., Managing end-to-end recruitment, selection & On-boarding process and ensure to make the right people available with the right talent/capabilities at the right time Interview and assess job candidates, Manage compensation and benefits plans Oversee employee attendance and working schedules, including paid time off, overtime and breaks Implement employee retention programs, PMS, HRIS and HR policies MIS Reporting & Analysis – Responsible for publishing and doing monthly dashboards and analysis of performance metrics Costs controlling and maintaining the tat. Taken care of staff welfare, accommodation, catering, and transport for our staff as and when necessary Schedule training for hotel all employees (for example, customer service skills training with the help of HOD) Act as the point of contact when employees have queries or job-related issues Ensure hotel staff complies with relevant health and safety regulations       Assist with Internship or training program and ensuring that all Interns are receiving the necessary support and guidance during their industrial exposure training Provide staff counseling, guidance, career planning, and oversee disciplinary matters up to and including dismissal and oversee any Grievance Complaints made as required Ensures confidentiality is maintained at all times and provides information only to those with a need to know Managing Employee Development, Nurture a positive working environment and Stimulating good Employee Relations Attrition & Exit review Management: Understand the genuine cause for separation take necessary action to control attrition Employee Exits process, Full & Final settlements, Death settlements, Issuance of Settlement summaries & Relieving letters, Authenticating background verifications Accomplishments:       Successfully tested and implemented biometric Attendance system Re-engineered the entire HR department introducing the HR policies and procedures Successfully implemented the payroll structure required as per the audit/law A case, against EPF act, under section 7Q &14B was successfully determined after I join the company Taught the employees and was given awareness about EPF act and its benefits and facilities provided, also to access their member account across the group Successfully handled Guest in absence of Front office manager and F&B Manager. 3. Worked with Java Rain Resorts(A Shambala Group of company) as a Asst. Human Resource And Admin Manager from Oct 2015 to December 2016. Key Result Areas:                  Successfully implemented the concept of training classes to the entire resort Pre-opening property setting up and etc., Managing end-to-end recruitment, selection & On-boarding process and ensure to make the right people available with the right talent/capabilities at the right time Designed some committees such as Sexual Harassment, Welfare Committee which was not there earlier To assist in all activities concerning the sourcing & recruitment of staff, performance management, staff discipline, and HR administration Coordinate and oversee all matters related to staff accommodation, facilities, and transport Coordinates, controls and inspects employee’s accommodation, staff canteen, rest rooms, etc. ensuring it is of the highest possible standard of cleanliness and comfort Encourages a good standard of employee conduct and behavior and coordinates disciplinary procedure as and when necessary Assists other department heads / HOD's in the formulation of HR policies and procedures for their respective departments Assists in overseeing the preparation of reports required by government agencies Oversee Workers Compensation programs, ensuring claims and reports are submitted on a timely basis Assist with planning, coordinating and executing employee activities and events, including monthly staff meeting, food festivals, an annual picnic, holiday party, Wellness Fair, farewell party, community services etc Issue staff or training experience and conduct certificates Assists in the administration of the Hotel's social and staff benefit programs Eg: Employee of the Month, Leader of the Month, and other staff incentives Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved Responsible for all back-office and administration tasks of the department Oversee the management of the recruiting process including position management, advertising, working with community agencies  Develops and maintains confidential departmental staff and associated files, documents, pay scale details and/or other important databases Accomplishments:      Successfully implemented the training methods among all the departments Successfully tested and implemented biometric Attendance system Re-engineered the entire HR department introducing the HR policies and procedures Successfully implemented the payroll structure required as per the audit/law Successfully handled Guest in absence of Front office manager and F&B Manager. 4. Worked with Riverroost Resorts as a Asst. Human Resource Manager cum Asst. Operations Manager From Jan 2013 to Oct 2015 date. Key Result Areas:                   Guest Handling in absence of Front Office Manager, F&B Manager & Executive Housekeeper Oversee the operations functions of the hotel, as per the Organizational chart. Excellent communication and guest/employee relations skill. Excellent proactive attitude to work Proven track record in delivering quality service Strong ability to provide effective leadership in achieving desired goals Remarkable organizational and time management skills Remarkable ability to work a varied schedule, including weekends, holidays and evenings Profound ability in supervising and planning menus. Costs and preparing monthly/yearly reports and budgets including room division. Oversee Leave & Attendance administration - Payroll inputs on attendance / Loss of pay Ensuring the HR-compliances under various statutory laws are appropriate. Ensuring the invoices are submitted within the time frame set HR Audit-Ensures the 100% documentation for the audit is maintained To ensure that all HR interventions like KPI/KRA Settings, Performance Appraisals are facilitated by providing adequate support to line managers/Management Administering the back of the house. Employee welfare and R&R. Employee separations Guide HOD’s on engagement activities/Meetings i.e. All hands meet, Team outings, Awareness meets and fun-day activities Employee Exits process, Full & Final settlements, Death settlements, Issuance of Settlement summaries & Relieving letters, Authenticating background verifications Accomplishments:      Successfully introduced and designed the payroll format for the entire our units located across south India Received the best employee award towards the “hard work and dedication” with the cash prize Established employee engagement activities like day outs, picnics and etc. Successfully looked after the property without any General Manager with zero complaints. Successfully handled Guest in absence of Front office manager and F&B Manager. 5. Worked with Amber Valley Residential School in chikmagalur from September 2010 to Jan 2013. Key Result Areas:          HR Executive and Catering coordinator Handled 38 staffs in process Providing the hospitality service to childrens & their Parents Doing supervision and handling the department. Managing staffs issues and leaves. By emailing all Reports to the concern reporting person. Handling the facility issues. Organizing the meeting programs. Looking after the legal isissues Achievements:       Helping the new joiners regarding process. Handling clients by mailing. Handling Hospitality, Human Resource and Guest Movement Departments. Organizing workshop and had been with every workshop. Doing supervision and handling the catering and Food department. Giving excellent Hospitality service to the Guest and faculty. Extra Skills: Computer Basic, Tally 7.2 ,Excel, Adobe photo shop, Operating System formatting ,Software Installation and power point, html. Project Work: “Training and Development” in Café Coffee Day Mangalore. Personal Details: Name Fathers Name Date of Birth Gender Marital Status Nationality Languages Known : : : : : : : Rathish KN Mr.Ninge Gowda KK 17th June 1989 Male Married Indian English, Kannada & Hindi Address : #253, CDA Layout, D- Block, Near Polution Control Board, 2nd Cross , Jyothi Nagar, Nariguddenahalli, Chikmagalur(D)577102 Date: Place: Chikmagalur Signature (Rathish)