Rathish K N

Hello Respected Sir/Madam,

Greetings of the day!!!!

I am Holding 10+ Years of Expirence in Customer Handling and Human Resource Management.

Key Skills:

 Employee Relations and Customer Handling

 Hotel/Resort Operations and HR

 Excellent Marketing promotion Skills

 Compensation & Benefits / Payroll Management

 Employee recruitment Data Bank handling.

 Performance Management, Rewards & Administration

 Statutory Compliance

 Welfare, Housekeeping, and Canteen Management

Profile Summary

 Over 10+ years of extensive experience of Hotel Operations and Human Resources in handling diverse leadership role with expertise in Strategic Hotel Operations and Human Resources Management, High Performing Talent Acquisition, Hotel and HR Operations, Design & Implementation of Policies, Talent Management, Change Management & Reengineering, Leadership Development, People Assessment.

 Guest Handling in absence of Front Office Manager, F&B Manager & Executive Housekeeper

 Oversee the operations functions of the hotel, as per the Organizational chart.

 Excellent communication and guest/employee relations skill.

 Excellent proactive attitude to work

 Proven track record in delivering quality service

 Strong ability to provide effective leadership in achieving desired goals

 Remarkable organizational and time management skills

 Remarkable ability to work a varied schedule, including weekends, holidays and evenings

 Profound ability in supervising and planning menus.

 Costs and preparing monthly/yearly reports and budgets including room division.

 Great ability to promote excellent quality customer service, cleanliness and safety Experience in managing Recruitment, Training & Development, Employee Relation and Maintaining harmonious employee relations by building strong culture as well as values

 Increased knowledge and expertise in the Human Resources division and worked in a challenging environment by utilizing the acquired experience

 Maintained effective employee relations with staff across all levels on day-to-day matters through career counselling, role enrichments, feedback sessions & settlement proceedings; enabled/empowered employees to voice their opinions/grievances on a common platform

 Led the performance management programs in an organization; skilled in undertaking periodic performance reviews (succession planning, career moves programs, so on)

 Handled Govt. license work, Liquor/bar license, Food License and trade license etc., related Resort.

Achievements:

 Helping the new joiners regarding process.

 Handling clients by mailing.

 Handling Hospitality, Human Resource and Guest Movement Departments.

 Organizing workshop and had been with every workshop.

 Doing supervision and handling the catering and Food department.

 Giving excellent Hospitality service to the Guest and faculty.

Extra Skills:

Computer Basic, Tally 7.2 ,Excel, Adobe photo shop, Operating System formatting ,Software Installation and power point, html.