Rasmiyah Datumanong

Rasmiyah Datumanong - - Philippines Objective Handle high-volume client and caregiver communication with speed, accuracy, and professionalism. Manage intake calls, gather essential information, coordinate scheduling changes, and ensure all inquiries are addressed within strict timeframes. Provide clear support to clients, families, and staff while maintaining accurate documentation. Remain calm under pressure, resolve urgent issues efficiently, and ensure no call or concern is missed during afterhours operations. Work Experience Social Work Intern City Government – Social Welfare Department | Philippines 2024 – 2025 Assisted patients and families by coordinating services, arranging referrals, and completing intake documentation for children, elders, and other vulnerable clients. Managed daily inquiries via phone, chat, and in-person, ensuring accurate information and timely followups. Maintained organized digital records, collaborated with healthcare teams and partner agencies, and prepared reports to track client progress and service outcomes. Barangay Health Center | Philippines 2023 – 2024 Supported over 100 patients by coordinating nutrition-related consultations, medical check-ups, and referrals. Recorded and updated patient information in digital systems, guided patients through available health programs, and assisted in managing daily workflow, patient flow, and scheduling. Communicated with families and health staff to relay updates, coordinate care, and ensure efficient service delivery. ESL Teacher (Part-Time) Partner English Company | Remote 2023 – 2024 Delivered engaging English lessons to students of various ages, focusing on speaking, listening, reading, and writing skills. Prepared and implemented structured lesson plans, tracked student progress, and maintained attendance records. Provided individualized support, encouraged active participation, and created a positive learning environment to enhance student confidence and language proficiency. EDUCATION Cotabato State University | 2021 - 2025 Bachelor of Science in Social Work Awarded Best Case Study Awarded Best Group Work Study Recognized Student Leader Notre Dame RVM College | 2018 - 2019 Accountancy and Business Management SKILLS AND EXPERTISE Client Intake & Case Management Appointment Scheduling & Follow-ups Phone, Email, and Chat Communication Google Workspace (Docs, Sheets, Gmail, Calendar, Drive) CRM Platforms (ClickUp, basic familiarity) Data Entry & Documentation