Rashidah Idris

RASHIDAH IDRIS CAREER OBJECTIVE CONTACT Highly ambitious, organized and results-oriented professional with a drive to exceed expectations. Ability to analyse data, develop strategies and provide solutions to complex problems. Operates well in both individual and team capacities. Seeking to leverage skills and knowledge to contribute to team success. - EXPERIENCE EDUCATION CU S T O ME R S E RVICE /S A LE S S U PE RVIS O R N ov ember 2023 – P res ent Hand ym an D aig e P ropert ies L imit ed, A buja. • • • • • • • • • • Generating sales leads. Handling customer complaints and providing timely appropriate solutions and alternatives. Providing guidance and assistance to buyers and sellers in purchasing and marketing their properties for the right price under the best term. Determining clients’ needs and financial abilities to propose solutions that suit them. Displaying and marketing properties to potential buyers. Performing comparative market analysis to estimate properties’ value. Preparing necessary paperwork (contracts, deeds, offer letters etc). Developing networks. Promoting sales through advertising and networking. Remaining knowledgeable about real estate markets and best practices. HU MA N RE S OU RCE S O FFICE R Jan uary 2 022 – J une 20 23 Datarose Limited, Abuja. • • • • • • • • Hired, scheduled, and conducted new employee orientations. Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, performances, and promotions using human resources management system software. Developed and implemented personnel policies and procedures and communications materials to enforce the policies and procedures which facilitated smooth operations. Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns. Collaborated with other department resources to provide training and growth opportunities to improve performance. Managed HMO subscriptions and guided employees through the process. Spearheaded, conducted, and documented quarterly performance reviews which helped employees identify their weaknesses and strengths and enabled them to improve significantly. Developed and implemented recruiting strategies to meet current and anticipated staffing needs. BU S IN E S S DE VEL O PME NT O FFICE R / G RIL L MA N A G E R & A CCO U N TA N T M ay 202 1 – Ja nuar y 202 2 Datarose Limited, Abuja. • • • Monitored competitor trends and market shifts to maintain company relevance. Trained employees on company policies and strong sales techniques. Researched and Prospected new business opportunities for the company. - Asheik Jarma Street, Jabi, Abuja, Nigeria. July 2019 BSc in Statistics Kogi State University, Anyigba, Kogi State. June 2010 WAEC Okehi Community Secondary School, EikaOhizenyi, Okene, Kogi State. May 2005 Primary Education Goddy Nursery and Primary School, Okene, Kogi State. CERTIFICATES 20th September 2023 Azure Synapse SQL Pool – Implement Polybase Coursera Project Network 20th September 2023 Advanced Cardiac Life Support (ACLS) NHCPS-Save a Life 19th September 2023 Business Analytics with Excel SkillUp by Simplilearn 28th July 2023 CPR, AED, & First Aid NHCPS-Save a Life 24th July 2023 Intro to Business Analysis Using Spreadsheets: Basics Coursera Project Network • • • • • • • • Monitored team productivity and performance and offered constructive feedback to team members, boosting overall job performance. Analysed sales reports and customer feedback to inform menu revisions and seasonal promotions. Curtailed embezzlement by conducting subsequent financial audits and preparing reports to illustrate findings. Implemented cost-reduction strategies to improve profitability. Developed and implemented record-keeping and accounting systems using current computer technology. Reviewed accounts for discrepancies to properly reconcile differences. Calculated and documented payroll data for processing. Prepared reports such as, weekly sales reports, monthly & annual income, and expenditure reports to ascertain the profits made monthly and annually. MA N AG E R • • • • • • • • Assigned, prioritized, and delegated tasks and responsibility to departmental employees. Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles. Analysed customer feedback and implemented strategies to improve service. Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards. Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary. Maintained food and equipment inventories to support business demand. Monitored compliance with health and fire regulations to reduce risk. Assessed staffing needs and recruited staff, using methods such as social media advertisements and employee referrals. Managed social media accounts and implemented campaigns to create brand awareness. N Y S C G RA DUA T E T RA IN E E N ov embe r 2019 – O c t ober 2020 Nigerian Maritime Administration and Safety Agency (NIMASA), Abuja. • Maintained excellent attendance record. • Performed various administrative functions. • Performed data analysis. • Helped senior clerical staff complete daily workloads. • Maintained office files, both electronic and hard copies. O PE RA T IO N S MA N AG E R A pril 2018 - D ec em ber 2018 Klassy Kuts & Beauty Plus Salon, Abuja. • • • • • • • 21st July 2023 Business Analytics with Excel: Elementary to Advanced Johns Hopkins University Through Coursera 4th July 2023 Intro to Data Analysis Using Microsoft Excel Coursera Project Network D ec ember 202 0 – A pril 2021 6ixx Restaurant, Bar and Grill, Abuja. • 22nd July 2023 Basic Life Support (BLS) NHCPS-Save a Life Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, and increase product and service sales. Conducted performance reviews each quarter, offering praise and recommendations for improvement. Developed and maintained relationships with customers through continual communication. Investigated and resolved departmental non-conformances, reducing total non-conformance traffic. Promoted business via social media to generate leads and maximize brand identity. Tracked company inventories and ordered new products to replenish equipment levels. Reviewed financial statements, sales reports, and other performance data to measure productivity. 5th March 2023 Connected Leadership Yale University Through Coursera 20th February 2023 Business Analysis & Process Management Coursera Project Network SKILLS o o o o o o o o o o o o o o o o o o o o o o Data Analysis Business Analysis Microsoft Excel SQL Tableau Google Sheets Data Entry Data Cleaning Data Visualization Microsoft Word Microsoft PowerPoint Management Interpersonal Skills Customer Service Sales & Marketing Problem Solving Financial Reporting & Audit Payroll Management HR Management & HRIS Leadership & Mentoring Critical Thinking Administrative Skills LANGUAGES English HOBBIES Fashion design, writing, interior design & decorating, photography, cooking, travel, and exercise.