Raphael Yves Joie Ada

RAPHAEL ADA VIRTUAL ASSISTANT CONTACT-linkedin.com/in/wraphaelada/ PROFILE I am a Virtual Assistant with 4 of professional experience who is looking for an opportunity to expand my skills and methods. My goal is to provide excellent assistance virtually through the skills that I have learned and honed over the years of being in the industry. live:.cid-b25b5847e SKILLS Problem-solving abilities WORK EXPERIENCE Organizational know-how Transcriptionist / Transaction Coordinator Leadership experience Computer proficiency EDUCATION B.S. Information Technology Lorma Colleges | 2013 - 2018 B.S Nursing Lorma Colleges | 2008 - 2012 EXPERTISE Performance Management Coaching and Development Data Gathering, Analysis, Presentation and Reporting White House Real Estate | Luxe Group - Managed and updated all existing and incoming leads in the CRM Sierra Interactive. Scored all incoming and existing calls from the leads using a scoresheet that was provided, and also added notes for the betterment of the agent's service. Created a spreadsheet that contained all the registered Real Estate agents, brokers, and realtors from the Tom Ferry website. Created a Master list that contains all the details from all states and also added a function in the spreadsheet wherein the list can be sorted by state, name, and location. Collaborated with my client on the team's training from the calls that I was able to score and relayed all the points that I have noticed from each individual agent. Collaborated with the Operations Director in handling each property transaction of all the agents in the team. Managed & responded to emails Uploaded, drafted and updated documents Business Manager Virtus BPO CORP - Responsible for outreach and retention of clients. Suggested to the management to allow business managers to build our own team that will be working remotely. Collaborated with other departments on the rules and guidelines for the company's agents. Responsible for the orientation and onboarding of new agents for both working on site and off site. Also, I was responsible for the final interview for all aspiring agents that wants to work with us remotely. Managed the Facebook page of the company, from posting contents, responding to daily inquiries and setting appointments for daily interviews. Drafted and implemented a system wherein all the processes of the department are made easier and efficient. Implemented automations on the point system for the proposals sent every day. Created an automated flowchart that keeps tract of all clients that need to be followed up from the initial contact. RAPHAEL ADA VIRTUAL ASSISTANT WORK EXPERIENCE Team Leader Virtus BPO CORP - Responsible for overseeing the activities of all the agents under my team. Training for the specific tasks and tools for each individual client that they are working with. Monitoring individual progress, checking of call recording and end of day reports. Implementing sanctions as needed for based on the point system implemented by the management. Drafted and implemented an automated point tracker for being tardy or absent at work. Also, augmented a function that identifies what is the necessary action needed to be taken depending on the point accumulated by the agent. Posting on Facebook groups and other platforms for the recruitment of the company. Added as a Lead Generation Manager to reach out to Real Estate Agents, Realtors and Broker to introduce the company, our service and set a meeting with them with one of our Business Development Managers. Independent Contractor Virtus BPO CORP - Appointment setter for both Real Estate and IT Industry. Data entry specialist. LinkedIn list builder. Social Media Manager, responsible for managing FB page and directing them to the e-commerce website. CRM Management Updating of lead status based on the state that they are in. Implemented a monitoring system wherein it keeps tract of the daily, weekly and monthly status updates for all the leads in the database. Freelance Graphic Artist / Video Editor / Programmer n/a - I took projects from my free time and to just continue working on to improve these skills.