RANTI FAY
HR Assistant, Teaching and Learning (Ops) Assistant
Jakarta, Indonesia | Phone: - | Email:-Eskişehir, Türkiye | Phone: -
SUMMARY
Proactive and empathetic professional with over 2 years of experience in customer service, digital marketing, and community
engagement. Skilled in managing inquiries across multiple channels, analyzing data to improve user experiences, and providing
timely, high-quality support. Proven track record in maintaining confidentiality, achieving high customer satisfaction scores, and
adapting to cultural nuances in online media and social networks. Fluent in English, Bahasa Indonesia, and Turkish. Currently
pursuing a master’s degree in Architecture and MBA to be adept at balancing diverse roles with efficiency and professionalism.
INTERNSHIP
TMS CREATIVE
Interior Design Intern (December 2019 – February 2020)
RANCANGBANGUN 123
Architect Intern (February 2020 – April 2020)
KEMENTERIAN PUPR KAB. BANDUNG
Architect Intern (November 2017 - March 2020)
INCBUSS
Social Media Specialist (November 2021 - February 2021)
WORK EXPERIENCE
DEPARTEMEN ARSITEKTUR UNIVERSITAS INDONESIA (ARCHITECTURE DEPARTMENT OF UNIVERSITAS INDONESIA)
Lecturer Assistant (June 2019 – June 2021)
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Lecturer Assistant for Building Technology and Design Method subjects.
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Teaching, assisting students on learning one on one or in group, planning and preparing lecture, assess students’ task and give the
appropriate feedback.
RUMAHKECILKU.ID
Architectural Drafter (Project Based-Contract) (January 2020 – April 2020)
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Draw and prepare Detailed Engineered Drawing for house project (architectural and interior drawing).
ENZO KITCHEN FACTORY
Junior Architect (May 2021 – June 2022)
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Interact with clients and translate client needs into design.
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Draw and prepare Detailed Engineered Drawing for house projects (architectural and interior drawing) and rural landscape big scale for
(touristic place).
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Provide visualization (images and videos) for presentation to clients.
AESTICA
Digital Marketing Staff (June 2021 – June 2022)
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Prepare interesting social media content and constantly update with social media trends and create trend-relevant content.
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Interact with followers, reply to DMs and provide the feedback they need, analyse the engagement and make a report on it.
TADA
Customer Success Specialist (June 2022-December 2022)
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Managed customer inquiries across various channels for B2B clients and TADA app users, handling a high volume of tickets with fast
and accurate responses.
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Key Performance Indicators (KPI) Highlights: Demonstrated significant improvement in ticket resolution and SLA compliance over
months handling an average of 700+ tickets per month and achieving a consistent rise in meeting SLA targets, with a decrease in
missed SLA tickets.
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NPS (Net Promoter Score) and CSAT (Customer Satisfaction) Achievements:
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Consistently achieved high NPS and CSAT scores across months, with NPS scores averaging 90% and CSAT scores averaging 94%.
SMMR STUDIO
Freelance Architect (December 2022 - Now)
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Draw and prepare Detailed Engineered Drawing and visualization (architectural and interior drawing).
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Calculating the BOQ
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Supervising project process
KidsproID
Part Time Canva Tutor (September 2023-July 2025)
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Teaching online kids (individual and group) for designing Canva both in Bahasa Indonesia and English.
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Make special games and fun ways of teaching designated for every kid.
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Prepare a report of the progress of every kid.
Kodland
Teaching and Learning (Ops) Assistant (Remote) (May 2024-Now)
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Ensure the delivery of high-quality educational content by reviewing and evaluating teaching materials and methods.
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Support instructors through training and feedback to enhance their teaching effectiveness.
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Monitor student and tutor progress and satisfaction, implementing improvements to optimize the learning experience.
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Delivering requests from each department to each tutors, making sure that every ticket is delivered and conducted on time. Request of
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Opening a new group, assigning new tutor, conducting test for new students, payroll checking, extra class request)
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Daily checking of tutor’s responsibility of updating absences, comment about students’ progress, need of extra classes.
Kakak Bimbel
Part Time Online Tutor (February 2024-Now)
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Teaching online individuals and group for math, physics, biology, and informatics.
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Prepare a module based on request of the students and tailored to their skills and needs.
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Prepare a report of progress of every student.
Upnyx Innovative Solutions Pvt Ltd
Freelance HR Assistant (Ops and Technology) (Remote) (October 2024-June 2025)
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Assist with recruitment, including posting job ads, screening, scheduling interviews, manage onboarding and offboarding processes.
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Maintain accurate employee records and support HR operations and help implement and manage HR
technology tools.
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Prepare HR reports and assist with performance reviews.
Teacher Partner
Freelance Sales for EPIBM UK (Remote) (October 2024-Now)
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Identify and engage prospective students for international degree programs (online, hybrid, and on-campus).
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Facilitate the admissions process, guiding students from inquiry to enrollment.
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Build relationships with potential students to understand their goals and match them with suitable programs.
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Collaborate with educators and administrators to provide tailored educational solutions.
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Promote innovative and globally accessible education pathways.
Recruiter Assistant
Pet Awesome Canada (Remote, project based) (June 2025-August 2025)
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Supported full-cycle recruitment operations, including job postings, candidate sourcing, and interview coordination across time zones.
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Conducted testing and QA for recruitment SOPs, AI assessment tools, and automation workflows to ensure smooth candidate experience.
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Built and implemented custom GPT-based tools (e.g., Evergreen Transcript Notes) to streamline internal documentation and candidate
interactions.
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Maintained ATS accuracy, prepared recruitment reports, and collaborated with global HR teams to optimize hiring pipelines.
Virtual Assistant
ADA Resources (August 2025-now)
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Managed real estate appraisal scheduling across New York using GoHighLevel (GHL), coordinating with clients, lenders, and appraisers.
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Handled outbound and inbound communication via Google Voice, SMS, and email to confirm appointments, reschedule when necessary,
and clarify appraisal requirements.
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Maintained and updated client databases and CRM systems to ensure accurate scheduling and documentation.
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Created, customized, and optimized appointment reminder scripts and SMS templates for better client engagement and reduced
cancellations.
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Collaborated with the appraisal team to resolve appointment conflicts, improve scheduling efficiency, and provide clients with seamless
support.
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Prepared daily scheduling reports and provided updates to internal teams regarding completed, pending, and rescheduled appointments.
Delivered customer support, addressing client concerns professionally and maintaining a positive experience.
FREELANCE
Part Time Online English, Bahasa Indonesia, and Turkish Tutor (September 2023-Now)
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Teaching online (individual and group) English and Bahasa Indonesia to Foreigners (Countries: Turkey, Vietnam, Kazakhstan, Mongolia.
Age group:
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Elementary School, High school, University Student)
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Make a special class designated to every student according to their level.
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Prepare a report of the progress of every student.
EDUCATION
UNIVERSITAS INDONESIA (2017 - 2021)
Bachelor of Architecture (in Bahasa Indonesia) - GPA 3.66/4.00
ESKISEHIR TECHINICAL UNIVERSITY (2023) (With YTB Fully Funded Scholarship)
Master Degree of Architecture (in Turkish) –GPA 3.80/4.00
BAHCESEHIR UNIVERSITY (2025)
Master Degree of Business Administration (In English)–GPA 3.60/4.00
ORGANIZATION
IMA (IKATAN MAHASISWA ARSITEKTUR) FT UI Staff of ROARS Media
Team (June – November 2018)
FUSI (FORUM UKHUWAH STUDI ISLAM) FT UItaff of Research and Development Team (June – November 2020)
BUILD IT GREEN KLASTER ARSITEKTUR & SUSTAINABILITAS UI
Head of Research Team (June 2020 – Now)
GLOBAL AMBASSADORS OF SUSTAINABILITY
Engineer Member (March 2022 – Now)
ORTAK ALAN ESTU
Member (October 2022-Now)
SKILLS
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Digital Marketing
3D Modeling (Sketchup, ArchiCAD, Rhinoceros)
Drafting (Layout, AutoCAD, ArchiCAD, Revit)
Visualization (Lumion, VRay)
Language (Bahasa Indonesia (Native), English (CEFR C2, TESOL), Turkish (C1) Thailand (Beginner), Japanese
(Beginner)
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Design Graphic (Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Figma, Canva)
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Microsoft Office (Word, Excell, Presentation)
