Ranka Pepic

EMPLOYMENT HISTORY English Teacher Online schools - various (May 2017 - Present) RANKA PEPIĆ TEACHER, INTERPRETER, SALES REPRESENTATIVE - Conducting and preparing classes for children (5-12), teenagers, and adults - Guiding and helping students to meet the targets for internationally recognized exams (e.i. Cambridge Exams, IELTS, TOEFL) - Delivering amazing learning experience through different teaching techniques and methods Sales Representative & Consultant PERSONAL PROFILE I am a professional Interpreter, a Teacher of English language and Literature and also a Sales Representative with over 4 years experience in providing excellent customer support and building customer loyalty, as well as with over 15 years experience in teaching and translating from and into English/Serbian. SKILLS & ABILITIES - Motivated, well-disciplined individual - Highly skilled in transfer of knowledge - Fast learner and team player - Tools: GSuite, GSheets, Google calendar, Zoho CRM, Klipfolio, Hootsuite, Mailchimp GET IN TOUCH WITH ME Phone: - Email:-Skype: ranka.rajic Address: Marka Oreskovica 23/33, 23000 Zrenjanin, Republic of Serbia Awards International, Ltd, London (Sep 2017 April 2019) - Recruiting judges for Business Awards, providing a complete rundown of the process over the phone - Managing a team of researchers and monitoring the process - Monitoring customer satisfaction in company services - Assisting in problem-solving and brainstorming solutions to existing concerns - Achieving or overachieving the sales targets consistently - Invoicing, preparing promotional campaigns for Mailchimp, keeping track of and editing/updating GSuite, GSheets, Zoho CRM, Klipfolio, Hootsuite - Promoting Awards and Conferences of the company via social networks (LinkedIn), telephone and emails - Presenting webinars about the company's Awards Programmes Customer Relationship Executive Awards International, Ltd, London (Sep 2016 - Sep 2017) - Liaising with new leads and potential customers via LinkedIn - Promoting events of the company and raising the awareness of the company's Awards and Conferences - Keeping and developing relationships with the existing clients to enhance their participation with the Awards and Conferences, including attendance, judging, and sponsorship - Updating and keeping a record of GSuite, GSheets, Zoho CRM, Klipfolio, Hootsuite, writing daily and monthly reports, participating in email campaigns (Mailchimp) EMPLOYMENT HISTORY CERTIFICATES OBTAINED TEFL 120 hours TESOL 120 hours TEYLs 40 hours Certificate of tailoring the course Needs Analysis Certificate of esteemed contribution to the development of SkyEng online learning platform English Teacher and Interpreter The Center of Foreign Languages 'Times' / Translating Agency 'Lingua Franca Tempranita', Zrenjanin, Serbia (Sep 2008 - Dec 2016) - Delivering and preparing classes for students of different levels and age - Guiding students through preparation for Cambridge, IELTS, and TOEFL exams - Translating texts, docs, publications, and manuals in areas such as vets, pharmaceuticals, engineering, mechanics, and agriculture as well as literature and articles on current affairs. - Headteacher for the last 4 years which included responsibilities of making weekly, monthly, and yearly schedules, invoicing, organizing the courses for the other employees, recruiting new teachers, testing candidates to determine entrance levels, etc. INTERESTS AND HOBBIES I am interested in everything and anything connected to the transfer of knowledge and personal self-growth and development. A firm believer that everybody should be given a chance to reach their full potential, which pushes me outside my comfort zone often enough to understand that constant improvement is my true passion. I am an avid reader and a lover of language learning. I thoroughly enjoy any form of sport, creativity, cooking, drawing, crafty work. I am also a proud mother of two beautiful girls, Sofija 16 and Simona 8. English Teacher Educational Center 'Big Ben', Zrenjanin, Serbia (Jan 2006 - Dec 2007) - Conducting and preparing classes for children (5-12), teenagers, and adults - Guiding and helping students to meet the targets for internationally recognized exams (e.i. Cambridge Exams, IELTS, TOEFL) EDUCATIONAL HISTORY University of Belgrade, (Serbia) Economics Bachelor of HR & People Management, 2013 - Vice president, Student Union - Member, Marketing Club - Member and Volunteer, Student Tutoring Center - Member, Projects writing University of East Sarajevo (Bosnia & Herzegovina), English Language and Literature Sep 2001 - June 2004 - Vice President, Student Council - Vice President, Speaking Club - Member, Italian Society - Member, Radio and Journalists' club - Coach (black belt) and Referee, Students Sport Union (Tae Kwon Do)