RANILYN S. TOMATAO
GENERAL VIRTUAL ASSISTANT
WhatsApp No. --Matina Crossing, Davao City, 8000 Philippines
PROFESSIONAL SUMMARY
I am eager to embrace new challenges to enhance my knowledge and abilities, and to
share my practical experience and strong work ethic with your company. You have my
assurance that I will treat your business as my own. I am a hardworking person, a
multitasker, a fast learner, versatile, and able to work under pressure. Teamwork, full
dedication to my work, and a passion for helping others are among my best attributes.
CAREER HISTORY
CUSTOMER SERVICE REPRESENTATIVE
(EMAIL & CHAT)
(Dec. 2022 to Feb 2025)
CONCENTRIX SERVICES CORP.
Handling emails and chats simultaneously with
customers and professionals regarding their
booked cleaning or handyman services.
Conduct thorough and timely investigations
into suspected fraudulent activities.
Booking and rescheduling customer
appointments.
Matching professionals with customers for their
desired services.
Processing refunds and payments.
Respond promptly and professionally to
customer inquiries.
SKILLS
Strong Typing and Computer Skills
Problem-solving and Decision-making Skills
Communication Skills
Email Management
Good Customer Service
Scheduling Appointments
Organizational Skills
Familiarity with Salesforce, Zendesk, Slack, Okta,
Zoho, Trello, Asana
EDUCATION BACKGROUND
BACHELOR OF RELIGIOUS EDUCATION
THE ONLY WAY BIBLE
2017 - 2018
SCHOOL
PERFORMING ARTS
EAST ASIAN COLLEGE
2009 - 2010
SALES REPRESENTATIVE
2013 to 2014
TOY KINGDOM SM CITY DAVAO
Greeting customers when they enter the store.
Answering customers' questions and helping
customers finalize their purchases with us.
Managing sales records and documents.
Responding to customer needs.
SECRETARY | ENCODER
KSM SHOPPING CENTER
2011 to 2012
Provided administrative support to staff
members, including calendar management and
document preparation,
Answer phone calls, respond to emails, filing,
and keeping records.
TRAININGS ATTENDED
Basic Executive Assistant Training
Social Media Management Training
ZOHO One Training
VA Foundations Training
US Recruitment Playbook
Data Entry 101 Training
REFERENCE
Jennyvev Barcoma
VA Career Strategist
WhatsApp No. --
