Ranilyn Tomatao

I am a proactive, self-motivated, and highly collaborative professional with over two years of experience in the BPO industry. My professional journey is defined by a passion for delivering exceptional results and a commitment to helping businesses thrive through efficient support and technical proficiency.

During my over two years as a Customer Service Representative, I specialized in Email and Chat support. I can multitask, having consistently managed multiple concurrent chat sessions and email queues without compromising on accuracy or quality. My experience includes handling complex tasks such as appointment setting, rescheduling, processing refunds, and managing payments for both customers and service professionals. I am comfortable working in high-pressure environments where speed and precision are critical to maintaining customer satisfaction.

I am an expert in CRM platforms, including Salesforce, Zendesk, and Google Calendar. As a highly adaptable professional, I have completed comprehensive training in Social Media Management, VA Foundations, Data Entry, Executive Assistance, Zoho One, and US Recruitment. I also possess a foundational understanding of Shopify through independent study.

With strong English communication skills and a dedicated, high-speed remote workspace, I deliver professional and effective customer interactions. I am a self-sufficient worker who values team coordination and requires minimal supervision. Available for full-time work (Monday–Friday), I am committed to streamlining your CRM workflows and contributing to your long-term success.