Randy C. Mercado
Roman Super Hi-way, Lamao, Limay, Bataan 2104 – Philippines-
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SUMMARY
Working as IT Professional for 15 years, both local and abroad. Well-exposed on project execution involving IT facilities provisioning for project sites and client offices. Proven tract of record on saving cost on IT projects by analyzing design requirements for the project. Well-rounded experience that combine skills on Web Development, management and maintenance of firewall (NAT, VPN, access rules), IP PBX, IP Cameras for video-conferencing, and door-access security systems. Possess outstanding customer service skills; able to understand a problem’s impact on the end-user and develop cost and time-effective solutions quickly. Approachable, a natural leader, and a good listener that value suggestions.
PROFESSIONAL EXPERIENCE
KARPA Security, Balanga City, Philippines – June 2016 – Present
Technical Adviser
Conducting site visit and technical support through-out the company’s client around Luzon.
Supervision of design, installation, and configuration of IP cameras / CCTV (Closed Circuit Television)
Recommend solutions for remote areas where cabling solutions is not possible (ex: mountainous areas or terrains)
Project completed:
Angat DAM – AHEPP compound, Brgy. San Lorenzo, Norzagaray, Bulacan
Bataan Drug Treatment and Rehabilitation Center – Liyang, Pilar, Bataan
Saudi Aramco (KSPD Project), Al Khobar - Saudi Arabia, April 6, 2015 – April 8, 2016
Business System Analyst / IT Engineer (Central Region)
Worked under PMT (Project Management Team) to study and review conceptual design of communications and network facility for Kingdom Stadium Project (KSP).
Attend or conduct interface meeting with contractors and discuss Aramco IT Standards (GI – General Instructions) are met.
Participate site visit when required to monitor the progress of each phase of implementation and validate compliance according to approved design.
Assigned in Aramco Head Office (Ithra Tower - Dharan) to assist in the development of Data Protection Program Manual for CIPP (Community Infrastructure and Public Projects) Planning & Performance Management Division
JGC GULF INTERNATIONAL, Al Khobar, KSA., Feb. 2008 – Feb. - 2012
IT Engineer (Key Person)
Develop, deploy and manage Windows 2003/2008 and Active Directory
Manage and maintain Oracle Database (for PDS)
Daily monitoring of logs: Backup system, Lotus Notes mail, Symantec Brightmail Gateway, UPS, and FTP Server
Recommend equipment and design LAN expansions for growing department and supervise implementation (doing the same for all ARAMCO and other client offices)
Maintain and monitor all aspects of network (LAN, switches, router and firewall, IP PBX, IP Cameras, mail security, and anti-virus system)
Develop and document execution plans for maintenance updates and procedures for servers and backup system
Creating Lotus Notes mail accounts for new employees
Review of on-going user-support request and completed jobs (rotational duty)
Installation of critical or required firmware updates on HP Servers, Tape Libraries, and UPS
Documentation of existing and changes in network topology and security policies.
IP Address management and allocation
Technical support for engineering software applications (Electrical & Instrumentation / Mechanical Piping)
Maintenance and monitoring of engineering application licenses
Study of contracts (IT scope) for each project awarded to meet client requirements
Monitor IT assets (IT equipments coming/going to/from project sites)
Accomplishment (Cost Saving):
- Managed and supervised JGULF’s corporate LAN/WAN implementation from group up
- Configuration of VPN and testing of VoIP connections among JGC offices worlwide
- Develop cabling methods which save cost and man-hour required whenever modifications are required for client offices.
S.D. Platon Construction Inc., Lamao, Limay, Bataan., Apr. 2012 – May. - 2013
Freelance IT Support & Network Technician
Served as Freelance IT Support & Network Technician and provide on-site inspection for Petron BRC (formerly Bataan Refining Corporation) Local Area Network.
Provide technical support on configuration and maintenance of network devices (Cisco routers & Switches)
Monitor and trouble-shoot network outages
Installation, termination, and cable test (bandwidth certification) for cables installed
Documentation of changes on network topology
EPC-BRT Project Extension, DAEWOO DN-49, BRT Expansion Site, MOBIL Producing Nigeria
Unlimited, Bonny Island, Rivers State – Nigeria Dec. 2006 – Oct. 2007
PC Operator - PIPING DEPARTMENT-
Hired as PC Operator but eventually got involve on providing technical support for Daewoo and JGC’s LAN
Assist on development of in-house application using Excel to monitor daily production (welded dia-inch)
Conducting site visit performing QC (Quality Control) tasks to monitor installed spools, equipments, and changes (as-built)
Report findings to the Piping Manager based on site visit
Worked as Admin. Assistant – scheduling of transport for all expatriates from life camp to project site / coordinating food supplies to main camp mess hall, and organizing meals for Nigerian local workers.
KING FAHAD NATIONAL GUARD HOSPITAL, Riyadh, Saudi Arabia, Sept. 2002 - 2003
PC / IT Technician (ISD - Information Services Department)
Provide on-site / off-site (satellite clinics) technical support to over 2,000 computers (PCs, Laptops, and dumb terminals), medical applications installations and maintenance
Installation and configuration of Cisco routers, switches, network printers, and other computer peripherals
Trouble-shoot network connection outages
Asset inventory tracking
Assigned as a helpdesk operator at times
Gold Gems & Treasures, Inc. (GGTI) – Century Citadel Inn, Bel-Air Village, Makati City – Philippines – Oct. 2001 – Feb. 2002
Database Administrator
Managing Microsoft SQL Server
Document bugs on MLM (Multi Level Marketing) application
Served as application analyst (working with developer/programmer on designing and improving existing MLM database
Develop data flow for changes or revisions required on the existing application
Daily/Weekly backup of database
Generate/Print checks for weekly pay-out
Data entry operator
CHIN H. MEEN & SONS PTY, LTD., Boroko NCD – Papua New Guinea, Dec. 1999 – May 2000
Note: Hired for the second time
Network Administrator – Pioneered and introduced Ethernet LAN in the company; Installation/configuration of Win NT4 Server; Asst. AS/400 System Administrator; Setup of VHS to VCD conversion software and hardware; Training locals under my supervision to support repair and maintenance of IT equipments on other branches; Served as a quality assurance analyst and tester for computer-related products; Repair and maintenance of all PCs and POS (Point-of-Sales) printers;
Accomplishments: Assigned to procure materials, design, and install LAN resulting in 50% total implementation cost savings.
PC2000, Goroka, Eastern Highlands Province – Papua New Guinea, Nov. 1998 – July 1999
Branch Manager – Responsible on total performance of branch operation; Supervise on time delivery and setting up of computers to clients; Supervise timely repair/maintenance of computers under maintenance contract; Review or maintenance agreement/contracts; Supervise and train locals on installation of and setting up of LAN (Local Area Network).
Accomplishments: Managed recovery on computer sales by identifying the right market necessities; repositioned the branch office role as the leading after-sales-support provider among other competitors.
CHIN H. MEEN & SONS PTY., LTD. BorokoNCD – Papua New Guinea, Nov. 1997 – Oct. 1998
Asst. EDP Manager
Monitor and resolve network outages for remote branch offices
Perform disaster recovery for IBM AS/400 Server
Perform daily, weekly, and monthly backup
Generate day-end reports (Sales figures / Inventory / Acct. Receivables / Acct. Payables)
Trouble-shoot network outages for LAN and remote sites
Repair and maintenance of PCs, POS, and dumb-terminals
Operator: VHS to VCD conversion
BUSINESS SOLUTIONS LTD. – Waigani, POM – Papua New Guinea – Nov. 1996 – July 1997
PC/IT Tech.
On field Network / PC Technician
Delivery and setup of PCs, Power System (UPS), Printers, and other computer peripherals
Assist on planning and setting up of LAN
Installation of System Manager (Diskless PC)
Arab Poultry Breeders (OMMAT). – Jeddah, Saudi Arabia – Sept. 1994 – Sept. 1996
PC Operator / Programmer
Maintenance and Administration of LAN (Novell Netware)
Trouble-shooting network outages
Repair and upgrade of PCs
Virus detection and removal
Involve on testing and coding Poultry Production Application (using FoxPro)
Programming modules for printing daily poultry production (detail and summary of mortality rate, birds weight, table-eggs production, hatchery production, etc.)
Encoding of Poultry Data (hatchery production, mortality rate, vaccination, temperatures, and all details of day-to-day poultry operation)
Hands-on Computers – Ali-mall Branch, Ali-mall, Quezon City – Philippines – April 1994 – Aug. 1994
Computer Instructor
Formulate and develop short-term courses
Teaching spreadsheet applications and data-base programming to students
Research latest version releases of software being offered for training and develop new training manuals/hand-outs
Assist on marketing at times for walk-in clients
EDUCATION:
Bachelor of Science in Computer Science - 1989 – 1994
TRACE COMPUTER AND BUSINESS COLLEGE
Guadalupe, Makati – Philippines
CHARACTER REFERENCES:
TARIQ AL JABR
Senior Material Supply Consultant – Saudi Aramco
Al Khobar – Saudi Arabia
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KESHAR HAYAT
IT Dept. Manager – JGC GULF International Ltd.
Al Khobar – Saudi Arabia
- x-6290
CHRISTIAN PAGUIO
General Manager – KARPA Security Agency
Balanga City - Bataan
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