Randy Lamptey

RANDY NII LANTEY LAMPTEY CONTACT: P O BOX TF 75 LA ACCRA - - Date of birth: 16th September,1984. Objective I am ambitious, accomplished and dedicated IT Analyst who has an intense interest and keen enthusiasm for software and technology. I am able to analyze software more quickly and with fewer errors that any of my peers. My key strength is my ability to carry out preventive actions on complex issues that cross organizational boundaries and are unclear in nature. Right now, I want to work in a tech centric and challenging environment where there will be room for future career progression. Education Degree | Date Earned | School Danash networking school, School of Technology, (june2008 - November 2008) Network Administration. (Cisco Certified Network Associate) Cisco certified Danash Diploma certificate in network administration. Okuapemman senior high School: Senior Secondary School Certificate Examination (2000) University of Ghana, Legon -) First degree (Bachelor of Arts) Major Geography AITI-KACE SCHOOL (March 2017- July 2017) Certified Information Systems Auditor (CISA) Information systems auditing. AITI-KACE SCHOOL (January 2018- till now) Web development, Frontend development Skills & Abilities A positive, energetic, can-do attitude. Ability to work effectively to tight deadlines.  Able to communicate with people and act in a way which wins their trust.  Staying calm under pressure. Ability to learn quickly Team player Keen to quickly progress my career within the IT sector.  Technical Authoring Issue management Test management  Correcting malfunctions  Tech Degree in Front End Development. Proficient in HTML5, CSS 3, Javascript, AJAX Adept in using Front End frameworks – Angular, Ember, React Keen understanding of responsive design principles Experienced in using Functional and Unit Testing methods Creative problem solver Possess a knack for teamwork and comfortable working cross functional Experience AUGUST 2017-TILL NOW FREELANCER WORKS FRONT END DEVELOPER Designs, develops and relaunches responsive websites and e-commerce sites of clients. An addressed issue on checkout counter terminations and improved conversion rate by 116%. Builds codes for Shadowboxes, Slider Carousals, Tickers, Rotating Headers, Validation and JS animations. Executes full-stack website launches specializing in front-end features, browser manipulation, and cross-browser compatibility. Oversees creation and maintenance of front-end standard documents Coordinates with copywriters and graphic artists on integration of images, icons, banners, audio and other features of the website Launched 10 new website ad blogs incorporating the latest social media applications. Designed and developed entire business websites. Maintained active conversation with the client to ensure the site met his needs Researched industry trends and websites to provide top quality design Workflow tools included: HTML, CSS, Bootstrap, jQuery, Yeoman, Grunt. Upgraded systems application for maximum speed and scalability; average download speed of clients’ websites was 2.39 seconds which is faster than the 9.83 second average of top Google sites. Managed multiple projects with a team of backend engineers and QA from planning to website launch. Designed and developed views/templates on top of C#, using the Razor templating engine. Created and implemented a custom CSS grid system, with CSS media queries for mobile responsiveness. Increased front-end efficiency by transferring the blogs over to wordpress and brand-associated them with the main site. Created and maintained the front-end standards document and oversaw production of Javascript, HTML, and CSS (and PHP for the wordpress blog). Programmed HTML5 canvases to animate particles on web backgrounds for site-wide promotion OCTOBER 2014-MAY 2016 VODAFONE GHANA (CONTRACTOR) COMMERCIAL DEPARTMENT (Customer Operations Analyst) Duties: Taking the lead in cross-functional teams to plan and execute IT projects.  Identifies project requirements by interviewing customers; analyzing operations; determining project scope; documenting results; preparing customer contracts. Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs. Develops project estimates by identifying phases and elements, personnel requirements, and costs. Verifies results by completing tests. Prepares customers to use system by conducting training. Provides reference for customers by writing documentation; providing support and help. Maintains systems by researching and resolving problems; maintaining system integrity and security. Maintains quality service by establishing and enforcing organization standards. Prepares reports by collecting, analyzing, and summarizing information. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. SEPTEMBER 2012 –OCT 2014 VODAFONE GHANA (OFFICE IT SUPPORT CONTRACTOR) Title: Office IT support Duties: Develop and implement initiatives to improve customer services. Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers. Evaluate and prioritize customer inquiries to better serve the customers. Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc. Maintain history records and related problem documentations for future reference. Maintain relationships with other internal departments as well as client base to improve business performance. Conduct training to customers and internal staffs on company products and services. Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, when needed. Address customers in a professional and respectful manner. Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary. Maintain the internal and external customer databases. Analyze customer issues so as to develop tools and processes to increase customer satisfaction. Maintain up-to-date knowledge on customer business areas. Maintain broad knowledge about company’s products and services Vodafone Café related issues concerning networking problems and troubleshooting. MARCH 2011 – DECEMBER 2011: Progeny Ventures Incorporation (operators of Citizen Kofi Entertainment Concept) Title: I T Assistant Duties: Marking and Supervising the cutting of network points (Both Data and Voice) Supervising conducting works for the network cables to be drawn (Both Data and Voice). Investigating bugs, errors and new feature requests.  Preparing system flow diagrams. Involved in the support and development of key applications.   Using cutting-edge technology to deliver innovative IT solutions.  Providing technical leadership, coaching and mentoring to less-experienced individuals.  Facilitating open communication and discussion with stakeholders. Enhancing the usability and effectiveness of any IT systems.  Delivering operational ICT support.  Establishing clear goals and targets for an IT project.  Assisting customers with troubleshooting technical issues.  Replying to technical questions from colleagues and stakeholders.  Escalating unresolvable problems. REFEREES: Rita Adiase Vodafone Ghana Mobile Solutions Manageress- John Addy Vodafone Ghana Customer Channels Manager,- Michael Amoakohene Fixed broad team lead Vodafone Ghana -