Rana Delez

Rana Delez-- B10 L2 Bukidnon St., Ph. 1E Stage 5, Macaria 1, Brgy. San Francisco, Biñan, Laguna Phils. Work Experience 26 Sep 2023 - 30 Apr 2024 Tattoo Numbing Cream Co. Administrative Assistant/Social Media Communications With my extensive background in administrative support, project coordination, email marketing, data management, appointment setting for real estate & healthcare companies, and a strong customer service foundation, I am confident in my ability to contribute effectively to your team because I thrive in fastpaced, digital environments. Diligent, detail-oriented, and results-driven. Committed to integrity, excellence, continuous learning, and creative thinking. Recently handled the social media accounts and Shopify store for a tattoo products company. Responding to Social Media comments on Facebook and Instagram; Providing information about product benefits & proper usage, order status, tracking details inquiry, and other product-related concerns; Promoting the products by sharing positive testimonials, success stories, and promotional content to encourage new customers to try the products; engaging with feedback; Supporting Marketing efforts by assisting with social media campaigns, promotions, and new product launches; Doing lead generation to find new product ambassadors/affiliates to generate more revenue for the company. 01 Feb 2023 - 14 Jul 2023 Bourkehood Pty Ltd Administrative Assistant Handled varying tasks to support the organization’s operations like managing CFO’s email inbox, monitor scheduled appointments, meetings, and calendars; Assisted the Global R&D Director in data filing & organization; Lead email marketing campaign of the team; Assumed the role of Project Coordinator when the position was vacated; Data entry and organizing client contracts in Hubspot and; Fulfilled other ad-hoc tasks as directed by the Operations Manager. Experienced in 16 Feb 2022 - 31 Jan 2023 Administrative/Executive Assistance Disruptiv Pty Ltd Administrative/Executive Assistant with a background in R&D Consultancy and Web/Mobile App Development. Knowledgeable in tools like Whatsapp, Slack, Discord, Google Meets, MS Teams, Zoom, Mailchimp, Reply.io, GetResponse, Apollo.io, GetProspect, Trello, Airtable, HubSpot, Hubstaff, Gorgias, Extensiv, Mintsoft, Slack, and more, including Canva, InVideo, Microsoft Office and Google Suite. At Disruptiv, I directly report to the CEO and CFO of the company. I acted as their secretary managing and organizing emails, booking & scheduling appointments/meetings, managing calendars, and and responding to emails, if needed; I also managed a team of 6 individuals monitoring their daily tasks, reporting, and updating the CEO and CFO of their task accomplishments and on-going activities; Spearheaded our email marketing campaign and became knowledgeable in Mailchimp, Reply.io, GetResponse, Google Suite, Canva and InVideo; Supported the executive team with meticulous calendar management, client coordination, and project support. Did Lead Generation, finding leads in Apollo.io, Google Maps and GetProspect. 15 Oct 2021- 30 Jan 2022 Leadspring ISA Real Estate Appointment Setter During my time at Leadspring ISA, I specialized in lead generation and nurturing, which involved identifying potential clients, initiating contact, and setting appointments for the sales team; Contacting potential clients and current customers through cold calling to schedule meetings, showings, or consultations with real estate agents; Ensuring all appointments are confirmed and logged into the calendar or CRM system. 28 Aug 2021 - 08 Oct 2021 Morgan Fidelity Associates, Inc. Healthcare Appointment Setter / Lead Generation Specialist Contacting potential clients or existing customers through cold-calling; Providing preliminary information about the company's health insurance products and services to pique interest and answer basic queries; Securing client approval for scheduled appointments with insurance agents or representatives to discuss health insurance products and services.; Trainings Attended Has attended multiple upskilling trainings and acquired certifications in Virtual Assistant 101, Lead Generation, Amazon FBA Wholesale Product Research, Amazon Product Sourcing & Online Arbitrage, DM Appointment Setting, Google Ads, ECommerce Management, and Quickbooks Bookkeeping, Educational Background April 2009 University of Perpetual Help Sys. of Laguna Graduate of a Health Allied Course Oct 1998 Xavier University (Ateneo de Cagayan) Undergraduate of BS Business Mngmt. 05 Aug 2016 - 30 Jul 2021 J.P. Morgan Chase Bank N.A. Customer Specialist 02 - Elite SWA Answering inbound calls from cardholders assisting them with balance checks, payment due dates, recent transactions, and other account inquiries; Troubleshooting issues with online banking and mobile app usage.; Delivering excellent customer service, ensuring customer satisfaction, and maintaining the integrity of customer accounts. 01 Oct 2013 - 15 May 2016 Capital One Phils., Support Svcs. Corp. Senior Operations Representative Received inbound calls from high-value servicing high-spend credit card customers, providing exceptional customer service experience. Addressing complex inquiries related to account balances, payment due dates, and recent transactions; Resolving issues such as billing discrepancies, unauthorized charges, and fraud concerns efficiently and accurately. 11 Jan 2010 - 30 Sep 2013 HSBC Electronic Data Processing Phils., Inc. Senior Operations Representative Receives inbound calls from High Value Servicing High Spend customers providing exceptional customer service experience. 06 Jun 2009 - Dec 2009 Century Properties Group, Inc.. Real Estate Property Consultant Evaluate properties for clients, considering factors like location, market trends, and potential for investment or resale. and assist them in listing their properties for sale or help buyers find suitable properties to purchase. Dec 2008 - May 2009 Eton Properties Phils., Inc. Real Estate Property Consultant Responsible for acquiring and managing client relationships, marketing properties, conducting showings, and negotiating sales and leases. We ensure compliance with legal requirements, provide excellent customer service, and facilitate smooth transactions from start to finish. May 2007 - Nov 2008 Property Company of Friends, Inc. (ProFriends) Real Estate Property Consultant Responsible for acquiring and managing client relationships, marketing brand new house and lot properties to small to medium wage earners, and conducting property showings. We negotiate sales agreements, ensure compliance with legal requirements, and provide excellent customer service to facilitate smooth transactions.