Rana Delez

Experienced Virtual Assistant | Customer Service Specialist | Sales & Lead Generation Expert

I bring over 10 years of expertise in administrative support, customer service, sales, and lead generation, helping businesses streamline operations and drive growth. My experience spans industries such as real estate, IT, healthcare, e-commerce and shipping, making me adaptable and versatile in fast-paced environments.

• Virtual Assistance: I’ve supported executives with calendar management, email handling, and project coordination. I also led teams, managed social media, and spearheaded email marketing campaigns.
• Customer Service: I have a proven record of delivering excellent customer support at J.P. Morgan Chase Bank N.A., Capital One, HSBC, and Tattoo Numbing Cream Co. by resolving inquiries, managing orders, and ensuring high satisfaction across communication channels.
• Sales & Lead Generation: Skilled in lead generation, I’ve used tools like Apollo.io and GetProspect to nurture leads, set appointments, and close sales for real estate, healthcare, and e-commerce sectors.
• E-Commerce & Marketing: I’ve managed Shopify stores, supported product launches, and recruited brand ambassadors, helping businesses grow their online presence and revenue.

• Administrative & Executive Assistance: Expert in calendar management, email handling, and task coordination.
• Lead Generation & Sales: Skilled in cold calling, appointment setting, and CRM management (HubSpot, Salesforce).
• Customer Service: Strong background in resolving complex inquiries and enhancing customer relationships.
• Project Management: Proven ability to manage teams and coordinate projects to completion.
• Marketing & E-Commerce: Experience with social media marketing, product launches, and Shopify management.

• Increased lead generation and conversions through successful email marketing campaigns.
• Improved customer satisfaction and repeat purchases for Tattoo Numbing Cream Co. through proactive engagement.
• Consistently met sales targets and set successful appointments in real estate and healthcare sectors.

I’m dedicated to helping businesses achieve their goals through outstanding support, streamlined processes, and strategic growth solutions. Let’s work together to elevate your business!