Ramil Christian Rivera

Ramil Christian Rivera Sitio Palaculan Barangay Wawa Nasugbu, Batangas 4231 Contact information available upon request | Email provided upon request Objective To obtain a position where I can utilize my experience in healthcare and customer service support, providing quality assistance in benefits, claims, and technical inquiries while contributing to the organization’s goals and customer satisfaction. Experience 11/2015 - 05/2016 Provider Services Handled provider services for Aetna, assisting healthcare professionals with medical benefit information and claim inquiries. Concentrix 07/2016 - 06/2020 Customer Care Representative and Technical Support Served as a Provider Services Representative for Blue Cross Blue Shield, managing benefits and claims inquiries from healthcare providers with accuracy and efficiency. Subsequently transitioned to the Amazon UK account, delivering customer support for online retail orders and providing technical assistance for Amazon devices and digital services. Alorica 08/2020 - 10/2025 Customer Care Representative Provided customer support for CVS Caremark members by managing prescription refill requests, Medicare Part D coverage questions, grievances, premium billing concerns, and inquiries related to the Medicare Prescription Payment Plan, prior authorizations, and appeal statuses. Continuum Global Solution / Everise 10/2025 - 01/2026 Seasonal Production Team Supervisor Hands-on experience overseeing daily production operations, coordinating cross-functional teams, and ensuring efficient workflow during high-demand seasonal periods. Proven ability to lead staff, maintain quality standards, meet production deadlines, and resolve operational challenges in fast-paced environments. Skilled in team leadership, scheduling, process optimization, and performance monitoring to achieve productivity and safety goals. Everise Education Polytechnic University of the Philippines Diploma in Office Management Technology Golden Success Technical and Educational Institute Hotel and Restaurant Services Skills Healthcare and Insurance Knowledge (Medicare Part D, Benefits & Claims) Data Entry and Documentation Accuracy Technical Support (Amazon Devices & Digital Services) Order Management and Issue Resolution Problem Solving and Critical Thinking Multitasking in High-Volume Environments Time Management and Organization Adaptability to Different Lines of Business - Reference Lorenzo Miguel Liwanag - iSupport Worldwide Customer Support Specialist Honey Rose Mamitag - Gordian Software Freshdesk Agent Romary John Mamitag - Gordian Software Assistant Team Leader