Ramil Christian Rivera

I am a highly experienced professional with nearly 9 years in the BPO industry, including hands-on experience as a team supervisor. Over the years, I have developed strong skills in team management, operations oversight, and customer service excellence. I have successfully led teams to meet and exceed performance targets, maintain high-quality service standards, and adapt to the fast-paced demands of the BPO environment.

In my supervisory role, I was responsible for coaching and mentoring team members, monitoring individual and team performance, and implementing strategies to improve productivity and service quality. I have extensive experience in handling escalated customer concerns, ensuring SLA compliance, and maintaining operational efficiency. I am adept at identifying areas for process improvement and collaborating with cross-functional teams to implement solutions.

My work ethic is defined by a commitment to excellence, strong problem-solving skills, and the ability to communicate clearly with both team members and management. I thrive in high-pressure situations, and I am passionate about helping teams perform at their best while ensuring exceptional customer experiences.

I am now seeking opportunities where I can leverage my BPO expertise, leadership skills, and operational knowledge to contribute positively to a dynamic organization. I bring professionalism, reliability, and a strong track record of achieving results.